Vacancy expired!
Your Opportunity
The Senior Voice Engineer will have the opportunity to help shape the next generation of Collaboration at Charles Schwab & Co. This position will be deeply engaged in a dynamic, creative environment that is closely aligned with strategic business objectives. The ideal candidate will have proven technical leadership experience and a track record of engineering and implementing highly available voice solutions. Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.- When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and some time in the office
- Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.
- Cisco CUCM and all associated components (i.e., CER, IM&P, CUC, etc.)
- Cisco Jabber, Expressway MRA
- 3rd Party Application integration (i.e., Verint Call Recording, MS Teams)
- VMWare, vSphere, vCenter
- Centralized SIP Trunking - CUBE or Oracle SBCs
- Analog Gateways, MGoogle Cloud Platform
- Minimum of five (5) years Cisco VoIP engineering experience working in a large enterprise environment
- Requires an in-depth understanding and work experience of Unified Communications infrastructure, hardware, and software, including experience, skill, and knowledge of Cisco Call Manager software, infrastructure configuration, and all subcomponents of a collaboration solution
- Review, understand, and help define future strategy; and then build solutions to support the vision
- Provide recommendations that are vendor agnostic, with emphasis on solutions best for the company
- Propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system
- Play a key role in implementing new technologies and transitioning to operations so they can successfully support and maintain
- Identify and document solution and process gaps, helping to further our voice strategy and architecture design
- Develop, document, and maintain Standards within the collaboration space.
- Requires excellent problem solving and analytic skills to effectively address the needs of customers, including experience handling problem escalations and customer notifications
- Strong balance of technical expertise, customer facing skills, and communication skills - the role requires working with the Schwab business units, internal Schwab Technology departments, and vendors
- Ability to work autonomously
- May require infrequent travel based on business need
- Ability to work independently during on-call support
- BA Computer Science, Telecommunications, Engineering or other similar technical discipline or equal experience
- Minimum CCNP-Collaboration, CCIE-Collaboration, or equivalent experience
- General understanding of network design, engineering, security, and firewalls
- Scripting/programming experience a plus
- Experience in the Financial Services industry is a plus
Vacancy expired!