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Position SummaryThe Guard House Courtesy Officer is a key member of the property management team. The Courtesy Officer provides superior customer service, possesses detailed knowledge of Company policy and procedures, and performs essential functions as they relate to the accessibility of the property. Must be professional and possess excellent customer service, presentation and communication skills. The Courtesy Officer has the competency and intrapersonal skills to work independently with minimal direct supervision, think critically to resolve problems, and manage multiple, competing priorities effectively and efficiently. Detailed-oriented and attentive to the needs of residents and guests.Position Responsibilities
Demonstrates a professional and service-oriented demeanor. Provides superior customer service and presentation skills that effectively represent a luxury residential community.
Demonstrates excellent communication and time management skills.
Personally welcomes and directs residents, guests and invitees who arrive to the property, per the required standards.
Manages and controls access to the property.
Controls traffic flow (both ingress and egress) during events and as requested.
Maintains daily activity logs, records and forms to pass-on and for management to review.
Assists in investigations and tape/log reviews for any unusual incidents.
Monitors Emergency Response System. Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner, according to Company policies and procedures. Contacts EMS when necessary.
Efficiently handles/resolves complaints and any crisis management.
Adheres to all standard operating procedures and Company policies, including safety policies and procedures.
Ensures that Guard House is kept safe, secure, organized and clean.
Reports to work as scheduled and on time.
Works with the Supervisor when unable to fulfill shift responsibility to secure coverage.
Assists with other duties as needed and directed
Operating Skills, Knowledge & AbilitiesEducation/Training: High school diploma or equivalency preferred. College level courses in business or hospitality preferred.Experience/Knowledge: Two (2) to three (3) years of customer service experience preferred. Computer literacy: Basic command of Microsoft Office, basic command of information system hardware/software is preferred. Effective written and verbal communication skills. Strong customer service, communication and interpersonal skills required.Physical Requirements: Ability to lift 3050 lbs; Work in an upright standing or sitting position for long periods of time; Handle, finger, grasp and lift objects and packages; Reach with hands and arms; Ability to quickly and easily navigate the property/building as required to meet the job functions; Complete all required forms. Ability to work extended hours and weekends based on scheduling requirement. Ability to respond to emergencies and callouts on a timely manner; Must be a team player yet able to work alone. Reasonable and predictable attendance.Vision Requirements:
Constant need (66% to 100% of time) to document maintenance and complete forms, read cautionary labels, respond to written instructions from staff and home owners.
Frequent need (33% to 66% of time) to see things clearly beyond arm's reach (observe problems throughout property.)Hearing Requirements: Constant need (66% to 100%of time) to communicate with residents, vendors, and on-site staff. Must have listening skills to diagnose needed repairs, etc.Speaking Requirements: Constant need (66% to 100% of time) to communicate verbally and in written format, receive and exchange ideas with residents, vendors, and staff.The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Vacancy expired!