Job Details

ID #15332477
State Utah
City Draper
Job type Full-time
Salary USD TBD TBD
Source FireEye, Inc.
Showed 2021-06-10
Date 2021-06-10
Deadline 2021-08-09
Category Et cetera
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Associate Technical Support Engineer

Utah, Draper, 84020 Draper USA

Vacancy expired!

Job Description

The FireEye mission is to relentlessly protect our customers with innovative technology and expertise learned on the frontlines of cyber attacks. As a leading trusted advisor, the FireEye Customer Success team proactively partners with our customers to realize our mission. The Customer Success team helps to accelerate the development of innovative and effective security solutions designed to protect customers most valuable assets with our engineering, intelligence, services and consulting teams unified under a single banner. This tightly coordinated collaboration brings unmatched insights from the frontlines directly into customer defenses.

Qualifications

As an Associate Technical Support Engineer (ATSE), you are an integral part of the Customer Success Team. As a successful ATSE, you will excel in learning new technologies and continue to expand upon core knowledge. You will use your highly analytical skills to derive facts quickly, methodically and accurately. You will thrive in a customer-facing environment, providing resolution to complex problems.

What You Will Do:

Provide responsive, high-quality services through timely and knowledgeable customer interactions

Be the focal point for customer regarding endpoint product problems, network issues, alert & detection efficacy of our products and setup/configuration/access to products

Work closely with other support representatives, engineers, sales, among other internal teams to gain knowledge and provide solutions to customers

Provide proper communication and guidance to customers, setting proper expectations appropriately and accurately

Qualifications

Requirements:

Experience working in customer facing environment

Strong interpersonal and communication skills to successfully train users in applications and operating system fundamentals and writing basic documentation

Strong understanding of customer systems and configuration

Experience working through complex problems, isolating core issues, and troubleshooting logic

Experience solving product and network problems ranging from low to high complexity

Familiarity with troubleshooting the following Operating Systems: Windows, macOS, Linux

Strong time management skills

Additional Information

At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Vacancy expired!

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