Vacancy expired!
Job Description
The FireEye mission is to relentlessly protect our customers with innovative technology and expertise learned on the frontlines of cyber attacks. As a leading trusted advisor, the FireEye Customer Success team proactively partners with our customers to realize our mission. The Customer Success team helps to accelerate the development of innovative and effective security solutions designed to protect customers most valuable assets with our engineering, intelligence, services and consulting teams unified under a single banner. This tightly coordinated collaboration brings unmatched insights from the frontlines directly into customer defenses.
Qualifications
As an Associate Technical Support Engineer (ATSE), you are an integral part of the Customer Success Team. As a successful ATSE, you will excel in learning new technologies and continue to expand upon core knowledge. You will use your highly analytical skills to derive facts quickly, methodically and accurately. You will thrive in a customer-facing environment, providing resolution to complex problems.
What You Will Do:
Provide responsive, high-quality services through timely and knowledgeable customer interactions
Be the focal point for customer regarding endpoint product problems, network issues, alert & detection efficacy of our products and setup/configuration/access to products
Work closely with other support representatives, engineers, sales, among other internal teams to gain knowledge and provide solutions to customers
Provide proper communication and guidance to customers, setting proper expectations appropriately and accurately
Qualifications
Requirements:
Experience working in customer facing environment
Strong interpersonal and communication skills to successfully train users in applications and operating system fundamentals and writing basic documentation
Strong understanding of customer systems and configuration
Experience working through complex problems, isolating core issues, and troubleshooting logic
Experience solving product and network problems ranging from low to high complexity
Familiarity with troubleshooting the following Operating Systems: Windows, macOS, Linux
Strong time management skills
Additional Information
At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Vacancy expired!