Customer Service Representative

Apex Systems is currently looking to hire Customer Service Representatives for our large healthcare client in Draper, Utah. Please see details below and send your resume to Halle at if you are interested! Customer Service Representative Location: Draper, Utah Position will sit fully onsite for first two months and then has the opportunity to work fully REMOTE Pay: $20/hour Duration: 6 month contract to start (high chance of extension) Schedule: open 7 days a week 7AM-7PM. We have a number of different shift schedules and will assign shifts during the first week. We cannot guarantee a specific schedule but will do our best to accommodate any schedule requests. Must be fully vaccinated Job Description: Our people and technology meet the needs of employees and families. Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment. Primary Responsibilities: - Taking inbound calls from consumers - Handling and researching issues over the phone - Utilizing the computer database to verify and document information Required Qualifications: - 1+ year of Customer Service experience analyzing and solving customer's problems, 1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties - An education level of at least a High School Diploma or GED - Authorization to work in the United States - Available to work 40 hours per week anytime within the operating hours of the site - Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications Soft Skills: - Ability to navigate a computer while on the phone - Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product - Ability to remain focused and productive each day though tasks may be repetitive Physical Requirements and Work Environment: - Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity .