IT Support Technician, 1st Shift (On-site)

We are looking for an IT Support Technician to assist end users with IT support at our recently expanded distribution campus in Garland, UT. We are looking for a high-energy, tech-savvy resource that is a quick study and eager to learn about desktop and distribution technologies from existing onsite resources and through collaboration with our HQ IT team in Southern California.  A day in the office looks like this:   Providing Help Desk support for DC management and end users Maintaining DC/warehouse equipment and spare inventory Building, deploying, maintaining, and troubleshooting personal computers (laptop/desktop), printers (laser/Zebra), and RF wireless equipment Performing basic network and RF troubleshooting Responding to service issues and requests in a timely, efficient manner Responding to calls and assigning tickets; updating tickets in Freshservice system Performing Office365 user maintenance and assisting with O365 setup and support Maintaining an excellent working relationship and customer service skills with end users Collaborating with other IT Operations personnel to achieve the best results Translating technical terms into non-technical language for users and onsite leadership Assisting DC staff in troubleshooting conveyor or other system issues when necessary Recognizing high-priority issues and responding accordingly Being available for off-hours on-call and/or occasional flexibility with working hours if needed