WMS Super User, 1st Shift (On-site)

We are looking for a high-energy, customer-focused WMS Support resource to join our WMS team to provide on-site support to management and users in our Garland, UT distribution center (DC).    A day in the office looks like this:  Primary on-site support for key DC applications and technologies, including but not limited to WMS and WCS systems     Provide technical support to DC management and end users    Facilitate timely problem/issue identification, communication/escalation, troubleshooting and resolution    Perform system monitoring and maintenance activities to ensure system health, performance and data integrity    Develop and maintain system dashboards, reports and queries to support evolving business processes    Administer users/devices and maintain system security and user profiles    Assist with identification of system and process improvements    Gather business requirements and document use cases for large system changes    Collaborate with central IT development and support teams to effectively develop and test WMS enhancements, integration changes and system upgrades    Collaborate with and assist other on-site IT infrastructure support resources as needed