Vacancy expired!
The IT Asset Coordinator & Support Technician (ITAC) ensures that client employees remain productive by providing on-site IT asset coordination, retrieval, dispatch, support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience.
Primary responsibilities:- Preparing laptops (Mac & Windows) and update asset records, dispatching to end users & monitoring delivery progress.
- Communicating with hiring managers on the new hires, collaborate with hiring teams as appropriate.
- End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps • Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
- Responds to end-user product related questions for all supported hardware, software and applications
- Understands and maintains/outperforms service levels established • Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues l communication and collaboration
- 2+ years in a customer facing deskside support/end user computing role
- Must have excellent communication skills, positive attitude and be engaging with end-users
- Must be flexible and able to work various shifts to include weekends if needed (not expected)
- Experience with MAC, Microsoft® OS and Microsoft Office® applications
- Experience with problem solving in a support-oriented environment
- Exceptional soft skills and troubleshooting skills
Vacancy expired!