Job Description:
We are seeking a detail-oriented and customer-focused Night Audit & PM shift Front Desk Associate to join our team. This role is pivotal in ensuring a seamless guest experience during the 3pm - 11pm and a few overnight 11pm- 7am hours. As the first and last point of contact for our guests during this time, you will play a crucial role in maintaining our brand’s reputation for outstanding customer service.
Key Responsibilities:
- Perform all check-in and check-out tasks accurately and efficiently.
- Manage guest reservations, cancellations, and modifications in the hotel’s reservation system.
- Process payment transactions following established financial procedures.
- Conduct nightly audits to ensure all hotel accounts balance with revenue generated from that day, preparing and distributing daily reports.
- Address and resolve guest inquiries, concerns, and complaints with professionalism and empathy.
- Monitor and oversee the safety and security of the hotel premises during overnight hours.
- Prepare for the shift change by leaving detailed and comprehensive handover notes for the morning team.
- Assist in setting up with breakfast preparations as needed.
Qualifications:
- High school diploma or equivalent required; relevant hospitality experience preferred.
- Strong attention to detail and excellent organizational skills.
- Proficiency with hotel management software and MS Office Suite.
- Excellent communication and interpersonal skills.
- Ability to work efficiently both independently and as part of a team.
- Availability to work overnight shifts, including weekends and holidays.
- Basic mathematical skills and ability to handle financial transactions.
Join our team and contribute to our commitment to providing exceptional service and a welcoming atmosphere for all our guests. If you thrive in a dynamic environment and possess a passion for hospitality, we encourage you to apply.