Customer Service Representative

Description Job Summary: Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a difference every day? If so, we want you to join our team as a Customer Service Representative at our call center in [City, State]. As a Customer Service Representative, you will be the first point of contact for our customers. You’ll be responsible for handling inbound and outbound calls, answering inquiries, resolving issues, and ensuring customer satisfaction. We’re looking for motivated individuals who are eager to learn and grow with our company. Key Responsibilities: Handle incoming customer inquiries via phone, email, and chat. Provide accurate information about our products and services. Resolve customer issues and complaints with a positive attitude. Maintain detailed records of customer interactions in our CRM system. Meet or exceed performance goals, including call handling time and customer satisfaction scores. Collaborate with team members to improve the overall customer experience. Stay up-to-date on product knowledge and company policies.Requirements Qualifications: High school diploma or equivalent; associate's or bachelor's degree is a plus. Previous experience in customer service or call center environment preferred. Strong verbal and written communication skills. Ability to handle high call volumes and work under pressure. Proficiency with computers and CRM software. Problem-solving skills and attention to detail. Ability to work flexible hours, including evenings, weekends, and holidays as needed. What We Offer: Competitive salary with opportunities for performance-based bonuses. Comprehensive benefits package, including health, dental, and vision insurance. Paid time off and holiday pay. Opportunities for career advancement and detail oriented development. A supportive and friendly work environment.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .