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Must have a clearance on this opportunity.
Description:Job Description:Leidos has a career opening for a Network Controller at Hill AFB, Ogden UT.PROGRAM SUMMARY:Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the DefenseInformation System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support.PRIMARY RESPONSIBILITIES:This position is responsible for monitoring tickets for their entire lifecycle.Demonstrates working knowledge of high visibility customer ticket.Analyze status of tickets and verify next action is clear and concise.Monitor ticket queue to ensure contract performance goals are met.Utilize report data to identify and correct non-compliant tickets.Review and validate tickets are following published processes to include templates, notifications, and updating timelines.Coordinate and assign daily workload to technicians for resolution of incidents.Complete synopsis of incidents to government when requested.Provide pass down of high interest incidents to oncoming Queue Masters.Consolidate list of scheduled maintenances and provide to technicians on shift.Collaborate with leads in all functional areas to restore services to customers more quickly.Provide situational awareness updates to both customer and contract leadership for all high visibility issues and tickets.Available to the customer for all informational request.Coordinate with all functional areas to ensure government requests are addressed in a timely manner.Support Field Service Engineers in accordance with published work instructions and standard operating procedures.BASIC QUALIFICATIONS:High School diploma and 1-3 yrs. of related experience.Able to work in a shift work environment - 24x7 operation.General understanding of network topologies, both transport and IP.Strong written and verbal communication skills, as will have to delivery information to customer at all levels.Currently possess an active Secret security clearance.PREFERRED QUALIFICATIONS:DoD-8570 IAT Level 2 certification (Security+ CE).GSMOExternal Referral Bonus:EligiblePotential for Telework:NoClearance Level Required:SecretTravel:NoScheduled Weekly Hours:40Shift:RotatingRequisition Category:ProfessionalJob Family:Network Administration and OpsPay Range:About LeidosLeidos is a Fortune 500 information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com.Skills:NOC, router, switches, VOIP, Unified communications, Cisco, Nortel, PBX, Avaya, #FEDTPPTop Skills Details:We need folks that have a Secret or Top Secret clearance that have worked in a help desk type environment before (ideally in a military setting) There are several teams, some specialize in Router/Switch, some in UC/VOIP, LAN/WAN,Cisco and Juniper Routers and Switches, Satellite communications etc. and the Queue Masters are the front line for tickets that come in. They focus on the initial identification of the problem and route the ticket to the appropriate team. The key is to find someone with a clearance that has done troubleshooting in this type of an environment and has a high aptitude for networking, Leidos wants to train up these individuals to eventually move into the NOC which is why a sec+, 1-2 years of IT experience and an aptitude for Networking is essential.Additional Skills & Qualifications:These candidates need to have a high level of professionalism as they will be working on an Active Air Force Base.Experience Level:Intermediate LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Vacancy expired!