Manager On Duty

As the Manager on Duty (MOD), you will be the primary leadership presence overseeing all resort operations. From ensuring a welcoming guest experience to maintaining safety and security, you will be responsible for the smooth operation of our resort.As the Manager on Duty you will:Act as the senior leader on property, making operational decisions and resolving guest issues effectively.Oversee resort facilities, ensuring cleanliness, safety, and proper maintenance.Monitor and support front desk, housekeeping, security, and maintenance teams to uphold service standards.Conduct property walks and inspections to ensure all resort areas are secure and functioning properly.Address and resolve guest complaints promptly, providing solutions that align with resort service standards.Respond to guest requests, including prompt delivery of resort amenities when needed,Collaborate with daytime management to ensure smooth communication and follow-ups on unresolved matters.Serve as the on-site crisis manager, handling emergency situations such as medical incidents, fire alarms, weather events, or security concerns.Immediately notify Resort Executives via phone tree of crisis situations (severe weather, fire, threat to life or structures, or any other severe situation that requires emergency services).Partner with resort security to maintain a safe and secure environment for guests and employees.Ensure compliance with safety policies, fire codes, and emergency procedures.Document and report any security, safety, or incident-related concerns to senior leadership.Take on additional tasks as assigned by management to enhance the overall guest experience and resort operations.