Job Details

ID #4407691
State Utah
City Provo / orem
Full-time
Salary USD TBD TBD
Source Utah
Showed 2020-07-23
Date 2020-07-21
Deadline 2020-09-19
Category Customer service
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Call Center (Scheduler) Fulltime 15-17hr (Provo Utah)

Utah, Provo / orem 00000 Provo / orem USA

Vacancy expired!

Job Type: Full-time Call Center / Customer Service

Salary: $15.00 to $17.00 /hour

Schedule:

OPEN Rotating two days, two nights and every other Saturday

7am - 4:15pm & 10:30am - 7pm M-TH and alternate every Fri (7am - 2pm) & Sat (8am - 1pm).

Paid Training: 8-5pm

Perks and Benefits:

Medical

Dental

Vision

401-K

Life Insurance provided by employer

Short- and long- term disability plans

PTO accrual plan

Closed Sundays

IT certification tuition reimbursement

Competitive wages

Working with awesome people!

Changing lives

The Job:

As a Career Advisor (CA), you will work with potential students who are seeking career advancement or a career change, with an interest in the institution's programs. The ideal candidate for this role has experience in both customer service and sales (ideally sales appointment setting).

Job Duties and Responsibilities:

As a Career Advisor, you will:

Communicate with prospective students via telephone or email to help them make informed decisions by providing ethical, timely, accurate information regarding general information about the school's accreditation, education programs and the importance of career consultations.

Identify prospective students' professional and educational goals, pairing them with the correct campus and scheduling options.

Ensure a positive student experience by establishing a professional rapport with prospective students, helping resolve any challenges or issues they may encounter prior to attending their career consultation.

Meet monthly quota, while managing your lead pipeline, and reporting personal performance to your supervisor.

Key Competencies/Skills:

(you may be a great fit if this sounds like you)

Customer-focused.

Excellent computer skills and commitment to using technology.

Strong written and oral communication skills.

Confidentiality is a must for this role.

Ethical conduct at all times.

Positive, helpful attitude.

Education and Experience:

High School Diploma/GED - Required

Associate degree in Business Administration or related field; or a combination of education and experience.

Minimum 1-2 years of higher education, post-secondary, and/or student services experience.

Demonstrated proficiency in Microsoft Word and Excel (required)

Proficiency in computer systems.

Attention to detail.

Ability to think outside the box

The work Schedule/hours :

M-Th two days 7 am-4:15 pm two days 10:30 am to 7 pm with alternating Fridays and Saturdays (Fridays am to 2 pm, Saturdays 8 am to 1 pm); closed Sundays.

If this works well, the next step in our interview process will be to complete an automated video interview via Jobma. You can do so at the following link:https://www.jobma.com/pre-recorded-job/MjU0NzU=.

For this interview, as well as our live interviews, I recommend dressing professionally and finding a quiet location with a good internet connection. Once this is complete, our team will review your video interview submission.

For the Jobma Interview- You can expect 10 video questions and four typed questions (this should take about 15-20 minutes to complete), you'll have a minute of "think time" to review the question and then a minute or two to answer. Each question has a retake option, if you review your response and would like to try again, please feel free to utilize this, otherwise, press next/submit. I would recommend thinking about how our four core values (love, excellence, customer first, and ethics) have been a part of your career.

After completing your initial video interview, you should expect to hear from a member of our talent acquisition team with feedback/next steps.

We look forward to connecting with you soon!

Vacancy expired!

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