Vacancy expired!
Get on the fast track to a more rewarding career with National Car
Rental and Alamo Rent A Car - teams that are committed to quality,
innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding
and growing. At National and Alamo, exciting careers and opportunities
are made possible, because how far you go is really up to you. It's a
fast-paced, people oriented business that offers incredible earning
potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We
know if we do this, success will follow - for both our company and our
employees.
National and Alamo has an exciting opportunity for a Return
Agent at the Salt Lake City Airport (84122).This is a
Full-time position starting at $12.50 per hour plus benefits and
monthly performance bonus. The Return Agent provides superior,
friendly, efficient service during all aspects of the rental car
process, and assists all customers with the rental return process.
Provides professional, knowledgeable and courteous service while
accurately completing all transactions. Performs all responsibilities
with a focus on the needs of our customers and in accordance with our
Quality Standards.
Greet all customers using prescribed, appropriate dialogue as
they arrive on the lot.
Remind customer to check for personal belongings. Identify any
items found in the vehicle with a unit number, date, time and turn into
lost and found.
Advise and review rental charges; and provide an accurate receipt
to the customer.
Provide information in a professional and courteous manner
regarding transportation to the airport terminal. Thank customers using
the prescribed dialogue.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and
direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned
with full tank of gas.
Complete a service alert for any mechanical and or body damage
communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or
mileage, recall, or any other special lock and verify their movement to
the proper lot location.
Identify and tag vehicles that have been flagged for grounding or
preventative maintenance and verify their movement to the proper lot
location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the
rental/return documents, fuel services, days/extra hours/surcharges and
optional coverages.
Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Must have 6 months of customer service/sales experience and be
at least 18 years of age
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now or
in the future.
Must have a valid drivers license with no more than two moving
violations and/or at fault accidents in the past 3 years.
No drug or alcohol related conviction in the past 5 years.
Must be able to work a total of 40 hours per week.
To apply for this position, please CLICK
HERE
Vacancy expired!