Vacancy expired!
At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nations largest retailers (over 6,000 locations).
We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.
Were always looking for top performers to add value & make a difference in peoples lives. We offer flexible work schedules and pay based on performance.
This is the perfect seasonal opportunity for individuals looking to increase or diversify their work experience, earn some extra cash, or learn a new career; and is great for those needing a flexible schedule.
This position offers online paid training to earn your PTIN (Preparer Tax Identification Number). What a great way to start, or add to, your work experience! Already have tax preparation experience? Opportunities for all experience levels are available.
What you'll do here:
- Conducts a thorough in-person interview with potential clients, using the companys propriety tax software application.
- Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer.
- Answering client calls via our national call center routing system.
- Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations. Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion.
- Consults tax law reference materials to determine procedures for preparation of atypical returns.
- Answers questions and provide future tax planning to clients.
- Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Researches tax related questions and issues, and responds to clients appropriately and within a timely manner.
- Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution.
- Audits all tax return forms for accuracy and completeness (i.e., client signatures).
- Presents the Companys value proposition to clients concerning various company products and services and uses prescribed selling techniques.
- Hands-on marketing with surrounding businesses, including office visits to promote brand awareness and new clientele.
Skills youll bring for success:
- High School Degree or equivalent
- Good communication, interpersonal, and customer services skills required
- Basic knowledge of computer functions and math required
- Experience in sales, retail, or tax preparation not required, but preferred
- Strong attention to detail and accuracy
- Ability to work under pressure, in a fast-paced working environment
- Ability to lift a maximum of 25 lbs
Top candidates for this position will have retail experience providing exceptional client service and performing multiple tasks in a fast-paced environment.
What you will get if you join us:
- Paid online training
- PTIN licensing
- Continued education on a wide variety of topics (a great way to increase your work skills)
- Competitive hourly wage
- Incentive compensation award (bonus) potential
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Companys policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Services policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Vacancy expired!