Vacancy expired!
- Provides leadership in design, delivery, and support of inContact software and platforms
- Provides leadership in management and leadership behaviors including senior level communication skills and abilities consistent with the inContact 4E leadership model
- Develop programs, policies and procedures that assure consistent and replicable development methods
- Create and monitor the set of policies that establish standard development languages, tools, and methodology; documentation practices; and examination procedures for developed systems to insure alignment with overall architecture.'
- Participate in project scope, schedule and cost reviews.
- Understand product capabilities and limitations.
- Identify and implement ways to improve and promote quality and demonstrate accuracy and thoroughness.
- Establish working relationships with external technology vendors.
- Integrate customer requirements through the engineering effort for championing next generation products.
- Quickly gain an understanding of the company's technology and markets, establish self as a credible leader.
- Responsible for new product software development and quality.
- Maintenance of software/bug fixes.
- Release scheduling.
- Keeps abreast of new technologies and has demonstrated knowledge and experience in various technologies.
- Manage 3rd party consulting partners implementing products.
- Prepare and submit weekly project status reports; prepare monthly reports outlining team assignments and/or changes, project status changes, and forecasts project timelines.
- Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
- Prioritize employee career development in an effort to grow inContact's internal pipeline of leadership talent
- Prioritize, assign and manage department activities and projects in accordance with the department's goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
- Responsible for recruiting, hiring and firing for the department.
- Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
- Master's degree in Computer Science or Business Management preferred.
- Relevant certifications also preferred among other indications of someone who values continuing education.
- 12+ years experience "living" with various operating systems, development tools and development methodologies including Java, C#, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.
- 8+ years of individual contributor software development experience.
- 6+ years management experience in a fast growing software environment with proven ability to lead and engage co-located software development and QA teams working on multiple projects.
- Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
- Proven ability to establish and drive processes and procedures with quantifiable metrics to measure the success and effectiveness of the development organization.
- Proven history of upgrading and exporting outstanding talent because of recognizable and practiced people leadership skills.
- Proven history of delivering on deadlines/releases without compromising quality.
- Proven history of successfully establishing and managing cost effective vendor resources.
- Mastery of engineering concepts and core technologies: development models, programming languages, databases, testing, and documentation.
- Development experience with Web Services and related technologies.
- Experience with Agile software development and SCRUM methodologies.
- Proven track record of delivering high quality software products.
- A solid engineering foundation indicated by a demonstrated understanding of product design, life cycle, software development practices, and support services. Understanding of standard engineering processes and software development methodologies.
- Experience coordinating the work and competences of software staff within functional project groups.
- Ability to work cross functionally and as a team with other executive committee members.
- Strong verbal and written communication skills.
- Communicate effectively with different business units about technology and processes using lay terms and descriptions.
- Experience building horizontally scalable solutions leveraging containers, microservices, Big Data technologies among other related technologies.
- Experience working with graphical user experience and user interface design.
- Experience working with object-oriented software development, web services, web development or other similar technical products.
- Experience with telephony, networking, hosted applications, or other similar technical products.
- Telecommunications experience with IVR applications or telephony apps.
- Experience with user acceptance testing, regression testing and integration testing.
- Experience working on open source software projects for Apache and other great open source software organizations.
- Demonstrable experience training and leading teams as a great people leader.
Vacancy expired!