Vacancy expired!
- 8+ years of systems analytics experience with a focus on formal usability techniques, tools, and principles involved in planning and delivering software products and services.
- 2+ years experience managing high-performing teams.
- Demonstrated ability to be a self-starter, work with a heightened sense of urgency and ability drive UAT initiatives and broad Scrum team to strategic conclusions.
- Ability to personally interact with customers, sales, management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
- Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
- Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including Engineering.
- Ability to personally interact with business and technical resources while listening carefully, taking time to understand the points being made, and asking questions where appropriate.
- Proven ability to influence cross-functional teams without formal authority.
- Experience with project management and project communication techniques and tools.
- This includes alternative ways to inform via written, oral, and visual media.
- Agile methodology / UAT methodology experience
- Contact center experience with multi-channel routing and IVR/Self Service.
- Advanced degree in Business, Human Computer Interaction, Psychology or ergonomics.
Vacancy expired!