Release Manager job vacancy in Salt lake city, Utah NICE Systems

Vacancy expired!

Primary Purpose

The Release Manager isa key member of the Release Management team at NICEinContact. Thisis a position that fills the pivotal role of driving and coordinating all software release activities to bringthe company'sindustry-leading, customer interaction management platform to market.

Financial Responsibility

The Release Manager isresponsible for coordinating, driving, and delivering multiple simultaneous major, minor and hotfix releases to the inContact platform while enforcing release framework and governance. These leaders are responsible for ensuring Evidence of Releasability requirements are met with allcompanysoftware releases. Having a deep understanding and ability to manage all change activities from planning to deployment will be keys to success.

The Release Manager will partner closely with Scrum Masters, Product Owners, engineering teams, internal stakeholders and technology partners to continually improve software release processes while driving automation to deliver high-quality releases that meet inContact's 99.99% uptime SLA.

Major Functions/Responsibility

1. Collaborate and lead cross-functional groups to drive the end-to-end deployment process for inContact releases. This includes project planning, managing schedules, milestones, and coordinating activities to deliver software releases to the inContact cloud platform2. Ensure on-time and effective delivery of high-quality, enterprise SaaS releases3. Collaborate with Product Operations to manage release readiness and success criteria based on business requirements.4. Lead cross-functional teams to support releases of varying size & complexity. Cross-functional teams encompass: R&D Engineering, Quality Assurance, Product Management, Marketing, Documentation, Training, Operations, and Support & Service Delivery5. As a member of the release team, the Release Manager provides technical support to software developers and business unit personnel in executing and managing test and deployment processes and establishes the environments used to conduct testing of the final deliverables6. Collaborate with Product Operations to facilitate early customer access programs (aka Beta)7. Implement and model release management best practices consistent with an agile development and release methodology.8. Manage R&D change control processes9. Facilitate ITIL Problem and Change Management processes to guide the completion of root cause analysis to ensure issues do not recur, and improve processes accordingly10. Provide oversight for deployment of releases into production environments11. Communicate plans, milestones and status, and escalate issues as required12. Serve as a leader and mentor to other Release Managers and Engineers13. Follow the company Code of Ethics and inContact policies and procedures at all times14. Communicate in an effective and professional way with customers in and outside of inContact

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Required Education, Experience, and Specific Job Related Skills

Education Requirement:

Bachelor's degree in Information Systems,Computer Science or related field or equivalent work experience required.

Experience Requirement:

6+ years of experience holding a key role in the software development lifecycle including managing multiple concurrent software releases.

4+ years of Project Management experience

Knowledge of software applications and systems implementations and full expert with systems development life cycle processes.

Experience working with end-users, and internal cross teams to prioritize and scope scheduled releases with completion dates for each phase.

Experience working in a large, standards-based corporate environment where the ability to work to tight deadlines and under pressure is important.

Proven ability to receive, interpret and communicate information to all levels of the organization.

Analytical with keen attention to detail is a must.Exceptional communication, collaboration and facilitation skills.Excellent understanding of testing and quality assurance (ability to conduct critical review of releases, Provide guidance, and take action where necessary).

Demonstrated knowledge of various technologies such as applications, databases, networking, telecommunications and connectivity.

Experience Preferred:

Experience in Configuration Management, Continuous Integration/Continuous Deployment is desirable.

Experience leading release efforts in enterprise SaaS, PaaS, or IaaS

Experience presenting to and gaining consensus with executive audiences

ITIL Certification preferred

Prior technical and application development or testing experience is desirable.

Experience working with third party infrastructure suppliers

Risk Level

Vacancy expired!

ID	#21695242
State	Utah
City	Salt lake city
Job type	Permanent
Salary	USD TBD TBD
Source	NICE Systems
Showed	2021-10-25
Date	2021-10-24
Deadline	2021-12-22
Category	Architect/engineer/CAD
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Job Details

Release Manager