Sr. DevOps Engineer

Sr. Dev Ops EngineerLocation: Salt Lake City, UT

• Defining and developing continuous integration and deployment pipelines
• Building Infrastructure as Code
• Coordinating build and release activities with other stakeholders
• Training and mentoring other DevOps engineers
• Defining and developing automated quality and release gates
• Working with teams to develop code quality metrics and meters
• Coaching and training engineering teams on DevOps toolsets
• Identifying, researching, and prototyping new technologies to improve DevOps processes
• Collaborating with various teams and disciplines to promote and develop DevOps best practices
• Managing day to day operations of release pipelines, build tools, and source control software and resources
• Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production)
• Troubleshooting & responding to downtime, performance degradation and outside attacks
• Occasional weekend or after-hours work as needed
• Follow the company Code of Ethics and inContact policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of inContact.

• Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required.
• Can solve challenging problems related to feature or module using all techniques common to programming languages
• Can debug all problems in the team's area of responsibility (feature or module)
• Stays abreast of and passionately evangelizes industry best practices related to DevOps and Continuous Delivery
• Mentors co-workers with expertise, and is considered a thought-leader by peers
• Service-oriented; ability to supply services to multiple engineering teams
• Coordinates work with peers
• Shares discoveries and best practices
• Learns from others within the team
• Self-Driven. Proactively looks for ways to improve systems and processes
• Effectively measures and reports system and personal performanceExperience:
  • 6+ years of experience working on software development teams
  • 6+ years of experience with CI automation tools, such as CircleCI, Jenkins, or Bamboo, TFS Build
  • 3+ years of experience building and creating Docker containers and Docker-based Microservices or similar technology
  • 4+ years of experience with infrastructure automation tools such as Chef, Puppet, Ansible, or CloudFormation
  • 6+ years of experience working with distributed source control systems, like Git, GitHub or BitBucket
  • 3+ years of experience in a technical leadership role
  • 5+ years of experience with scripting languages, such as Python, Perl, Powershell
  • 1+ years of experience with Amazon AWS services including S3, EC2, CloudWatch, Lambda, Kinesis, CloudFormation, and Dynamo
  • 2+ years of experience with Artifactory or similar artifact repositories
  • Ability to communicate effectively in English
  • Demonstrated expertise with one or more database engines, including MySQL, Postgres, Dynamo
  • Deep knowledge and understanding in one or more of the following areas:
  • Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling)
  • Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.)
  • Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR)
  • Operating Systems (Linux/Windows, Virtualization, Containers, Imaging, Orchestration, Storage types & performance, Monitoring, Capacity Planning)
  2+ years of experience with building and operating a continuous delivery pipeline

• Experience with Release Pipeline tools such as Concourse, Thoughtworks Go, Octopus, Hive, ElectricFlow, or Xebialabs
• Call center and telecom experience