Vacancy expired!
- This role will focus on the application production support of XTRAC and Olympus.
- Experience with SQL queries and prior customer support is a must.
- Advanced Process Solutions is an organization passionate about process automation tools and technologies for Fidelity’s critical business processes and driving significant improvements in those processes – both local to individual businesses and cross-enterprise. This role is a key driver in matching the ideal process improvement tools and techniques to individual process optimization opportunities
- We are looking for a Senior Systems Support Analyst based in Salt Lake City, Utah and will provide customer support and project management regarding technical issues and projects aligned to the XTRAC Suite of applications. Additionally, the analyst will be responsible for deployment, monitoring, testing, and troubleshooting of customer environments.
- Bachelors’ Degree in a technical subject area or equivalent experience.
- Familiarity with Linux operating environment required.
- 4+ years previous customer support experience required.
- Excellent written and verbal communication skills required.
- Your ability to seek and resolve difficult, technical problems is required.
- A passion to work in a collaborative environment is a must.
- You will need to bring proven project management skills.
- Client/Server Application Support a plus.
- 1+ years’ experience writing Oracle SQL queries
- Experience with Microsoft Office tools required.
- Application Administration or support experience preferred.
- Linux systems administration experience is a plus
- You will serve as single point of contact for our customers
- You will Investigate and seek resolutions to incidents raised by customers
- You will assist XTRAC Application Administrators with workflow related questions, requests, and issues
- You will provide project planning and management
- You will Produce weekly status reports as well as provide business context analysis of feature improvements
- You will collect and detail end-user requirements
- You will be encouraged to represent the customer when crafting new software features
- You will participate in an on-call rotation and provide 24x7 support
- Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.
- Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
- Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Clientprovides for you.
- This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, SPECTRAFORCE and the assigned client reserve the right to revise the job or to require that other or different tasks be performed as assigned.
- Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
- Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at NAhr@spectraforce.com if you require a reasonable accommodation
Vacancy expired!