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Job Description SummaryThe Clinical Services Coordinator is responsible for supporting the sales and clinical organization through product validation and conversion management. This person will be responsible for scheduling ancillary support and third-party agencies. This role also provides conversion management administrative support for the clinical and sales team and requires knowledge of tracking analytic metrics demonstrating efficiencies and adherence to established processes and methodologies. Budgeting and forecasting will be a key component of this position and requires monthly analytics and risk reports. This person may spend time in the field observing best practices and seeking out improvement opportunities.The preferred location of a potential candidate is in Salt Lake City, UT; however, if remote, the candidate must reside in the CST, MST, or PST time zones.Job DescriptionBe part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.Management LevelJG 3 (P2/P3/M1)DUTIES AND RESPONSIBILITIESServes as the liaison between clinical, sales and the ancillary clinical team.
Demonstrates thorough knowledge and understanding of relevant clinical education and training, products and services
Collaborate closely with clinical leadership to ensure the effective and efficient program delivery
Ensures timely processing of support requests
Responsible for creating conversion schedules and for execution of the scheduling process for ancillary team
Validates TM scheduling request approvals
Runs point on support logistics and communication between BD internally and with the outside agency
Supports TM/CS with customer discussions to help define scope and conversion requirements
Standardizes customer communication and provides standardized templates on the steps and logistics of the conversion management process to both the customer and the field
Maintain forms and records to document program activities
Accountability for forecasting monthly OCS budget versus analyzing actual realized costs
Accountability for forecasting and managing monthly budget and providing dashboards demonstrating resources, scope of conversion and spend per Region, Territory, Product
Responsible for identifying risks or trends that threaten exceeding budget or overutilization
Facilitates onboarding training, coordinating trainers and logistics
Manages roster and ensures appropriate staffing of ancillary team
Provides feedback to Clinical Managers and RBMs on TM/CS involvement
Along with Data Analytics Manager, conducts analysis of resources required per conversion
Maintains and updates conversion materials with input from clinical
Assists in the development, implementation, and maintenance of special projects and/or assignments as required
Supports all administrative tasks supporting conversions outside of product, including educational materials, in-servicing resources, and tools. Assist with field and/or classroom training of new associates
Detail oriented with strong organizational skills and the ability to multi-task and prioritize requirements
Contributor and collaborator with sales, clinical and marketing
Actively seeks out and makes recommendations on new opportunities for improvement and increased efficiencies.
QUALIFICATIONSABILITIES:Problem solver and critical thinker with attention to detail and processes
Excellent communication and written skills
Well organized with excellent time management skills
Teamwork and coordination skills
Creative and results oriented
KNOWLEDGE & SKILLS:Associates Degree, Bachelors preferred
Has exceptional skills in:
-Verbal and written communication-Interpersonal relationships-Documentation-OrganizationPossesses exceptional computer skills including Microsoft Word, Excel, Power Point and Outlook
Logistics experience
REPORTING STRUCTUREThis position reports to the Clinical Sr Director, and a dotted line reporting to the Field Implementation Team Manager
WORKING CONDITIONSThis is a work from home position. Travel required as necessary.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why join us?A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.To learn more about BD visit https://jobs.bd.com/Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.PDNPrimary Work LocationUSA UT - Salt Lake CityAdditional LocationsWork ShiftNA (United States of America)Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Vacancy expired!