Vacancy expired!
- 1 yr candidate with Troubleshoot
- Network Operations Team
- Depth knowledge of Networking side
- Knowledge of networking and routing protocols, switching protocols
- Open to working for rotational shifts
- Monitor real-time dashboards and alert activity through the Network monitoring Consoles and systems.
- Be the front line to Network Operations technical support staff members by coordinating and managing incidents, calls and tickets.
- Perform notification and escalation of the incident as documented in use case-specific procedures by established guidelines and standards
- Track incidents where applicable to verify that response times and availability requirements established in the SLA are met
- Assist with documenting and updating departmental procedures and work instructions
- Must be professional, personable, and courteous at all times
- Continually look for opportunities to improve service to the customer
- Mentor team members by providing necessary assistance, guidance, and training
- Participate in special projects as needed and defined, meeting all timelines
- Work required hours, meet standards for availability, and communicate with the manager when variations are needed
- Solid understanding and experience in configuring the following technologies: IP Protocols (IPv4/IPv6, ICMP, UDP, TCP); Routing Protocols (BGP, OSPF); Quality of Service; Ethernet (STP, RSTP, .1q VLANs, vPC, Port-Channel, EtherChannel); GRE and IPsec Tunnels; VPN technologies; End point security(802.1x, EAP-TLS); and IP filtering
- Solid grasp of common network services including DHCP/DNS/IPAM/NTP, with the ability to setup, monitor, and troubleshoot on Infoblox appliances
- Minimum 1+ years of experience with configuring and troubleshooting Routers, Switches, Wireless Controllers, Access points, Firewalls, VPNs and Monitoring tools
- Minimum 1+ years of experience working with Juniper, Cisco, Arista, Aruba vendor platforms
- Experience in configuring, maintaining, testing and installing OS image upgrades on network devices
- Experience in communicating to ISPs, Datacenters, Circuit Vendors, Hardware device vendors and should be able to clearly communicate the issues and bring them to resolution
- Experience with Wireless technologies for Corp Wifi, Firewall policies and the ability to deploy and configure them
- Able to analyze problems and conduct effective fault diagnosis and system recovery
- Respond to automated monitors and alerts to troubleshoot issues networks
- Traffic flow analysis using Netflow etc.
- Troubleshooting of all Layer 2 and Layer 3 connectivity issues
- Configuration & verification of the TACACS access on the Network Devices
- Troubleshoot production networks in real time while maintaining high system availability
- Experience with change management processes and implementation
- Triage tickets related to data centers, Internet applications, and worldwide office connectivity across switches, routers, firewalls, and VPN
- Basic Linux/UNIX skills are essential
- Able to quickly Understand and grasp the network technologies and must be a clear communicator (written and verbal).
- Must have problem or incident solving skills, logical thinker and should be self-motivated.
- Interest in leading edge technologies. Keen to develop own skills and knowledge
- Able to contribute ideas, share knowledge and help others develop
- 1-2 years' experience gained in a live Network Operations environment.
- Cisco CCNA, CCDA, Juniper, Aruba certifications or equivalent.
- Continuously analyze current process, technologies, and vendors to identify areas of improvement
- Identify, prepares, and/or ensures completion of high quality, professional deliverables to include: KBA’s, user guides, technical documents, training documents, SOPs, and other documents which are important to the team and organization
- Must be available to work weekends and after hours when needed and should be flexible with the shift schedule when needed for the team
- Experience with Cisco ISE, Aruba ClearPass, Palo Alto is a Plus
- Positive attitude, Work with team to ensure documentation and knowledge sharing is adequate
- Must be able to report progress weekly
Vacancy expired!