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Job Description SummaryAccountabilities in this roleReporting to the Associate Director, VAD Specialty Contracting, this manager position facilitates the Capital Contracting Lifecycle aspects of the MDS VAD business. Working with the sales and commercial teams, this position oversees a team of five associates, facilitating quoting, contracting and support of capital sales for the US Region sales team and intercompany international transactions for the VAD-MDS Capital Equipment product lines. The Manager, Capital Support VAD-MDS is the primary level escalation advisory, providing management of activities and training within the dept. This role manages a team of analysts and specialists with assigned tasks which include preparing quotes, sales orders, managing sales programs, customer requests and inventory tracking.Daily accountabilities are varied, often complex and technical in nature which require excellent troubleshooting skills along with good judgment and the ability to make appropriate decisions in a timely manner.Job DescriptionBe part of something bigger!BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.Essential Responsibilities:Lead onboarding initiatives including hiring process, training, and ensuring new hire is ready to go on day one.
Managerial duties for Capital Support Team, including timekeeping, coaching, reviews and training.
Redlining of agreements for Capital contracts along with coordination with the offer development Dept.
Daily assignment of incoming work to the dept. applying the ticket assignment system.
Lead international orders and coordination for intercompany sales.
Lead internal IOS quote application (Quic app) administrator workload, including updating of sales force users and login troubleshooting.
Lead all applied software within the dept. including user acceptance testing for changes in BD approved software.
Communicate with BD Sales force to coordinate orders and resolution of customer service issues to support divisional sales goals and operations of the Capital Sales Dept.
Lead sales orders for capital and service billing in ServiceMax and SAP, including running change and return orders.
Lead sales programs administration and reporting.
Capital inventory tracking, coordination, reporting, including tracking of onboarding and offboarding of sales reps and equipment location. Data reconciliation between ServiceMax and ERP system for capital Demo/Loaner/Evaluation pool of equipment.
Exercise appropriate controls to minimize financial exposure and capital reserves across the business.
Collaborate with our business partners to identify, develop and drive business process continuous improvement activities, conduct root cause analysis, resolve error prevention solutions.
Ensure adherence to internal control procedures, supervise SOX compliance, and support audits.
Define and implement policies, procedures, and processes to harmonize all aspects of Capital Support operations, with appropriate flexibility to meet customer / market needs and dynamics.
Identify and understand key areas of organizational change with the ability to recognize and communicate the impact of change to the Capital Support Operations functional team.
Understand and measure team performance for KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s to drive accountability and achievement of key strategic goals.
Inspire and empower the team to act with speed, agility and accountability enabling them to achieve excellence.
Completion of special project assignments as required.
Qualifications:High school diploma or GED required. A Bachelors business or related degree is preferred.
5+ years’ experience preferred across commercial contract operations such as: contracts, chargebacks, analytics, finance, policy and process development, continuous improvement, or a sales support role
3+ years’ experience in leading teams is preferred, strong understanding of business process / operations and key relationships with sales leadership and external customers
Strong technical skills in applications such as Excel, Qlik, Access, Business Intelligence, Vistex, SAP, ServiceMax systems along with analytics and reporting solutions experience
Validated ability to quickly establish credibility, trust, and support within all levels of organization
Analytical problem solver with eye for business. Able to evaluate key business drivers and develop clear solution recommendations
Strong project management skills and ability to drive team results
Validated customer centric skills and consistent expectations across team
Ability to stimulate and enable innovative thinking to inspire change and effectiveness through high automation and process excellence. Ability to build and empower a team to achieve well communicated expectations
Strong communications; organizational change experience a plus
Key Competencies:Strong interpersonal, verbal and written communication skills; able to communicate effectively across all levels of management within BD and externally. Influencing without authority.
Validated ability to quickly establish credibility, trust, and support with emphasis on a customer focus.
Self-motivated with the ability to work independently with minimal direction.
Analytical and problem-solving strengths.
Results and diligent with highly motivated work ethic and strong time leadership skills
Demonstrate good timely critical thinking ability and efficient prioritization of duties for short term and long-term dept. goals.
Process improvement approach.
Must demonstrate a strong commitment to quality.
Must demonstrate a positive demeanor, be a strong teammate, who will strive in a fast-paced environment.
Service Leadership mentality.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why join us?A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.To learn more about BD visit https://jobs.bd.com/Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.PDNPrimary Work LocationUSA UT - Salt Lake City BASAdditional LocationsUSA UT - SandyWork ShiftBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Vacancy expired!