Vacancy expired!
Position at NICE
NICE Satmetrix / Feedback Management Position: Product Manag er - Customer Experience Position Summary The Product Manager position is a key role with in the Customer Loyalty Solution group at NICE. You will work with a team of other product managers and product owners to provid e production/feature requirements, roadmap planning, pricing , and market launch for the NICE Satmetrix /Feedback Management platform. This position reports to the Director of Product Management , Customer Loyalty Solutions . By partnering with our engineering, sales, marketing, customer success, professional services teams, and customers you will support our product strategy, roadmap, and business growth. This position is located in Salt Lake City . Our NICE-FLEX model, which is comprised of 2-days-a-week working from the office and the rest of the week working remotely, allows our employees to enjoy the benefits of face-to-face interactions and corridor chats with colleagues, while also leveraging the flexibility of working from home . Key Responsibilities- Drive product development with a team of world-class engineers and designers.
- Establish shared vision across the line of business by building consensus on priorities leading to prioritization and product execution .
- Work a cross-functional team through ideation, requirements development, and launch of software solutions that support the collection and analysis of customer feedback data.
- Integrate customer discovery, studies, research , and market analysis into product requirements .
- Define and analyze metrics that inform the success of features/ products .
- Understand NICE's strategic and competitive position and deliver solutions that are recognized as best of breed .
- W ork with other NICE business units to develop business value proposition for delivering a holistic solution across all feedback types.
- Help reshape Customer Loyalty Solutions strategy with focus on the Customer Service market.
- Provide thought leadership and help improve our position in the market with a nalyst r elations .
- Minimum 3 years of experience in Product Management
- Minimum 3 years of experience in CX / CEM / CFM / VoC industry
- Experience in building products on a SaaS platform
- Experience in working collaboratively with engineering teams
- Experience with Agile development processes
- Experience in managing technology partnerships
- Experience in working with cross-functional partners
- Critical thinking/analytical leadership experience
- Experience in presenting to client audiences
- Consultative and confident, with an ability to thrive in a fast paced, dynamic environment
- Excellent verbal, written, and interpersonal communication skills
- Experience in Contact Center operations and business processes
- Experience in AI Analytics and Reporting
- Experience in SaaS Security
Vacancy expired!