Regional Sales Assistant/Customer Service Representative

Sika is looking for an experienced Regional Sales Assistant/Customer Service Representative to join its growing team in AZ, ID, UT or WY for our Insulation business. As a Regional Sales Assistant, you will be the first point of contact for our customers. Your primary responsibility is to ensure customer satisfaction by addressing their inquiries, resolving issues, and providing information about our products and services. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Resolve customer complaints and issues efficiently and effectively.Provide generic information about products, services, and company policies.Maintain customer records by updating account information.Process orders, billing(invoicing) customers, assist with returns, and exchanges.Order entryComplaint entryAssuring Customers are billed in timely mannerCollaborate with other departments to ensure customer needs are met.ProductionLogisticsAR