Training Manager job vacancy in Salt lake city, Utah Data Incorporated

Vacancy expired!

Position :

Training Manager

Location : Salt Lake City, Utah 84101

Duration: Long term Project Duties:We currently have two openings in Salt Lake City, UT. As we build out our Content Management team, these two roles will primarily be focused on the quality and accuracy of our knowledge base. The successful candidate will be able to curate the content, work with other teams to ensure the content that they create is clear and concise, work across the global team to “get the job done”, help uplift the ability of team to create world class content, and be able to deliver training as needed.

HOW YOU WILL FULFILL YOUR POTENTIAL Assist with the management of the self-service help content which offers end-user documentation for workplace technology products and tools. You, along with the rest of the team, will review, publish, maintain, and curate the self-service content as technology needs evolve.Build and maintain relationships with product development groups and other content teams to foster collaboration and partnership in creating and publishing support content.Continually expand the breadth and depth of the TEUTR brand through marketing, ambassadorship, and subject matter expertise.Enhance the effectiveness of other ETO teams (ABO, PS, eBiz, MOCC, etc.) by evaluating needs, building team focused “university” content, and implementing innovative content techniques.Support the Help-Desk initiatives to uplift their content in RightAnswers.Skills:

SKILLS AND EXPERIENCE WE ARE LOOKING FOR Prior experience authoring, curating, and approving technology-based content.Prior experience with a KCS based Content Management System. RightAnswers preferred.Excellent command of the English language, both written and oral, with attention to detail; proofreading and visual layout skills a plus.Experience in writing and editing end-user documentation and writing training material for a technical audience.Ability to describe technical concepts and present them in a clear, professional, and concise manner in both oral and written forms.Organizational awareness and the ability to collaborate across different levels of the organization.Strong corporate presentation skills, with the ability to tailor the message to different audiences.Technical familiarity with desktop computing platforms; proficiency is a plus.An understanding of help desk workflows, including ticketing, call flow, and issue lifecycle is a plus.Able to drive multiple projects concurrently; often under tight deadlines.Ability to formalize and document processes into clear workflows for support teams to execute.Ability to coach other team members to help improve the team’s overall written communication skill set.Experience as a technical support help desk agent or service center technician is a plus.Experience in Banking, Financial Sales and Trading is a plus.Proactive and self-motivated.

Education:Bachelors degree

Vacancy expired!

ID	#21087900
State	Utah
City	Salt lake city
Job type	Contract
Salary	USD $60+ 60+
Source	Data Incorporated
Showed	2021-10-14
Date	2021-10-06
Deadline	2021-12-04
Category	Et cetera
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Job Details

Training Manager

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