Vacancy expired!
Position Overview:
Provide the highest quality guest experience through friendly knowledgable service. Assist the General Manager with all aspects of restaurant operations including food, beverage and guest service activities. Perform all aspects of General Manager duties upon his/her absence. Responsible for performing all duties of all other positions when necessary.
RESPONSIBILITIES:
Present professionalism at all times in manor an appearance
Assist GM with management and execution of all personal matters including hiring, training, and feedback
Recruit, interview and train new associates
Collaborate with GM to develop training plans and new-hire packets
Ensure all new associates complete new-hire training before their first solo shift
Collaborate with GM to develop and facilitate opportunities for continuous improvement for all associates through education and training
Assist in proper implementation and execution of Hearth and Hill’s commitment through service and marketing
Collaborate with GM to learn and develop overall knowledge of hospitality industry, branding, marketing, employment and business practices
Assist with coordination of inspections, maintenance and organization of Hearth and Hill
Assist with business planning and support financial goals and strategies in day to day management in relation to budgeting
Collaborate with GM to develop beverage program including pricing purchasing, inventory, budgeting, and financial management
Collaborate with GM to ensure accountability of HH service standards on a daily bases
Assure HH is in compliance with health department, UDABC, and any other licensing regulations
Assist in managing inventory and purchasing small wares
Collaborate with leadership team for budgeting including but not limited to monthly reviews of P&L
Assist with vendor relations
KEY COMPETENCIES:
Strong Leadership Skills
Time management & ability to multitask
Attention to detail & follow through
Ability to recognize and recover guest dissatisfaction
Ability to handle guest complaints professionally and efficiently
Positive attitude
Remains calm and collected under pressure
Forward thinking
Problem solving
CREDENTIALS AND EXPERIENCE:
Possess a High School Diploma
Must be at least 21 years of age
Minimum 5 years restaurant experience preferred
Minimum 3 years management experience preferred
Be competent using multiple computer programs and websites including but not limited to; scheduling software, reservation systems, pos systems and excel
Possess math skills and have the ability to handle and manage money
Knowledge of relevant health & safety regulations & procedures
Food handlers & beverage service permits
PHYSICAL REQUIREMENTS:
Ability to stand for extended periods of time
Ability to bend, lift, push & carry heavy objects
Ability to carry 50 pounds
Vacancy expired!