Vacancy expired!
- Own the full portfolio of project delivery initiatives for key customer accounts.
- Oversee the planning, scheduling and tracking of program/project timelines, resources, milestones and deliverables using project management tools and best practices.
- Represent the services organization in a pre-sales capacity - Oversee and drive solution design, service quotes, SOW writing sales to services handoff procedures.
- Identify any issues/risks to program/project success and develop mitigation plans to manage them throughout the development life cycle - Partner with the team to drive the mitigations.
- Provide regular status to leadership on program/project progress, risks and issues, schedule and cost variances, KPIs, resource utilization.
- Lead and mentor project managers in successfully managing assigned projects using PM processes to deliver on time, budget and scope.
- Design, develop and implement continuous improvement initiatives to incorporate lessons learned from completed projects.
- Act as a senior point of contact or escalation for assigned clients.
- Participate in process improvement that will increase customer satisfaction and organizational effectiveness.
- 5+ years of program, portfolio and/or account management experience in the SaaS or Managed Services space
- Excellent verbal, written and presentation skills
- Proven success in delivering projects and programs within budget and specified timeframes, while ensuring customer satisfaction
- Proven ability to thrive in a fast paced, dynamic environment
- Ability to handle multiple assignments and responsibilities
- Critical thinking skills - Capable of providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items
- Comfortable and experienced operating in the pre-sales space
- Experience in developing and employing project management artifact standards and best practices
- Ability to work efficiently within a matrix management organization
- Provide mentorship and professional development to resources
- Operational competency with MS Office Suite
- PMP, PgMP or PfMP certification
- CSM certification
- A bachelor's degree or greater from an accredited university
- Knowledge of call center and telephony infrastructure and/or software
- Experience managing telecom integrations projects
- Creative problem-solving ability and comfort with ambiguity
Vacancy expired!