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ID #20069421
State Utah
City Salt lake city
Job type Contract
Salary USD $0 - $0 0 - 0
Source DISYS - Digital Intelligence Systems, LLC
Showed 2021-09-22
Date 2021-09-21
Deadline 2021-11-19
Category Systems/networking
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Systems Support Analyst

Utah, Salt lake city, 84101 Salt lake city USA

Vacancy expired!

MANAGER NOTES: This role will focus on the application production support of XTRAC and Olympus. Experience with SQL queries and prior customer support is a must.

Job Description:

The Role: We are looking for a Senior Systems Support Analyst based in Salt Lake City, Utah and will provide customer support and project management regarding technical issues and projects aligned to the XTRAC Suite of applications. Additionally, the analyst will be responsible for deployment, monitoring, testing, and troubleshooting of customer environments.

The Expertise and Skills You Bring
  • Bachelors’ Degree in a technical subject area or equivalent experience.
  • Familiarity with Linux operating environment required.
  • 4+ years previous customer support experience required.
  • Excellent written and verbal communication skills required.
  • Your ability to seek and resolve difficult, technical problems is required.
  • A passion to work in a collaborative environment is a must.
  • You will need to bring proven project management skills.
  • Client/Server Application Support a plus.
  • 1+ years’ experience writing Oracle SQL queries
  • Experience with Microsoft Office tools required.
  • Application Administration or support experience preferred.
  • Linux systems administration experience is a plus
  • You will serve as single point of contact for our customers
  • You will Investigate and seek resolutions to incidents raised by customers
  • You will assist XTRAC Application Administrators with workflow related questions, requests, and issues
  • You will provide project planning and management
  • You will Produce weekly status reports as well as provide business context analysis of feature improvements
  • You will collect and detail end-user requirements
  • You will be encouraged to represent the customer when crafting new software features
  • You will participate in an on-call rotation and provide 24x7 support

The Team: Advanced Process Solutions is an organization passionate about process automation tools and technologies for CLIENT’s critical business processes and driving significant improvements in those processes – both local to individual businesses and cross-enterprise. This role is a key driver in matching the ideal process improvement tools and techniques to individual process optimization opportunities

COVID Work Policy: Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working – Post Pandemic
  • Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
  • Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences CLIENT provides for you.

Vacancy expired!

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