Vacancy expired!
- 1 year of uninterrupted, high-volume; 5,000+ user Call-Center, with Tier 2 or higher experience
- 1 year of practical hands-on experience with the following: Microsoft Windows 10, Active Directory, RSA FOB, Permissions/Shares, and Drive Mappings
- Active Microsoft MCSE/MCSA/MCP, Microsoft Windows 10 Certification, Network+, or equivalent
- Understanding of ITIL concepts, Service Desk, and Service Now (SMP) operational processes
- 1+ year(s) of uninterrupted experience in a Service Desk Environment or domain/enterprise environment with 10,000+ user base, as a Tier 2 or higher technician
- 2+ years of configuration, advanced troubleshooting, and practical hands on experience with the following: Microsoft Windows 10, Network/Local Printers, SCCM, COTS, PTO Applications, Active Directory, Local & Network Permissions, RSA FOB, Permissions/Shares, and Drive Mappings
- FOB refreshes and other special projects assigned by Management
- Process Separations that come in to the service desk and set reminders for Accounts Management
- Validate all accounts are properly disabled
- PIV enforcement moves
- Request Fulfillment Approvals - Seek out approvals on all requests
- Security Center, SSC walk-up counter support
- Accounts management duties to include, but not limited to:
- (PTOnet creation/modification/deletion)
- Fob creations, deletions
- Active Directory Mailbox/Distribution/Security Group access, etc.
- RSA Soft Token (RST) troubleshooting support
- Participate in special project assignments, and commit support coverage and backup roles
- Additional support responsibilities and duties to be assigned based on business need
Vacancy expired!