Vacancy expired!
- Work cross-functionally with product owners, designers, content producers and leadership to help identify significant user insights, gaps, conduct Research, and generate insights to craft user experience strategy for launches, incremental improvements, and innovation.
- Have industry experience in a Research role with a strong record of business impact
- Have expertise in a wide variety of Research modalities and methods (e.g., generative and evaluative, participatory design, card sorting, journey mapping, un-moderated)
- Have proven moderation and engagement skills (e.g., 1:1 interviews, usability studies, focus groups, contextual inquiries, expert reviews, co-creation)
- Develop significant actionable user insights and communicate them clearly and persuasively across different audiences
- Leverage analytics and other insights to better understand customer needs
- Provide strategic direction to major research projects and liaise with key clients
- Lead and inspire large research teams, potentially on multiple projects
- Experience of tight-knit collaboration with designers, product managers, and other business functions to plan, lead, and implement high impact user studies
- Strong organizational, planning, and time management skills
- Collaborate with data scientists and market researchers to build a complete understanding of customers’ behaviors and needs
- Continually learn, grow, and improve the craft of Research
- Develop research standards and mentor staff
- Identify opportunities to improve user experience based on research insights
- Build a Research repository that delivers efficiency for clients
- Ability to learn new software quickly; experience with Microsoft Office, Dscout, Optimal Workshop, InVision, Axure, Confluence, or JIRA is a plus.
- Advanced knowledge of Research modalities and methods (e.g., generative and evaluative, participatory design, card sorting, journey mapping, un-moderated).
- Advanced understanding of integrating qualitative and quantitative research methods to improve research outcomes
- Ability to communicate effectively with colleagues, clients, and partners in various situations and contexts.
- Proven history of delivering results on time and within budget.
- History of tackling and solving complex interactive challenges.
- 10+ years of experience moderating and applying various Research methodologies
- 4-5 years of experience leading Research workstreams
- Proven moderation and engagement skills (e.g., 1:1 interviews, usability studies, focus groups, contextual inquiries, expert reviews, co-creation)
- A portfolio of work that demonstrates your ability to develop and execute research studies
- Demonstrated critical thinking skills
- Strong communication skills to concisely communicate complex subject matter verbally and written
- Ability to lead and train junior Researchers
- Bachelor’s or MS in a human behavior related field
Vacancy expired!