Vacancy expired!
About DMI
DMI (Digital Management, LLC.) is a global technology solutions company that specializes in digital strategy, design, transformation and support. Utilizing expertise from six unique DMI Groups, in the areas of AI & Analytics, Commerce, Experience, Managed Services, Transformation, and Government, DMI delivers intelligent digital transformation solutions that meet organizations where they are. Born digital, DMI has been delivering mission-critical, enterprise grade solutions since 2002 for over a hundred Fortune 1000 enterprises and all fifteen U.S. Federal Departments. DMI has grown to 2,500+ employees globally and has been continually recognized by top industry analysts as market leader as well as a Top Place to Work by the Washington Post. DMInc.com | Careers | Twitter | LinkedIn | Facebook About the Opportunity DMI is looking for a Client Services Support Technician 2 to support a federal customer in the DC Metro area. This candidate will be responsible for the following:- Act with a team of technicians in the performance of onsite Support activities.
- Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
- Work with teams in the performance of onsite Updates, Configuration changes, or Software installations.
- Work with teams in the performance of bulk MACDs.
- Work with technical Support and setup during special events such as conferences.
- Provide lead technical assistance to End Users.
- Liaise with and Support Customer VIPs.
- Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.
- BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
- Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
- Ability to install Software for and troubleshoot a wide range of Applications.
- Experience in a financial services environment preferred.
- Analytical thinking and problem-solving ability.
- Community - Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community
- Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience
- Development - Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development
- Financial - Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee
- Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
- Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options
Vacancy expired!