Job Details

ID #21701606
State Virginia
City Arlington
Job type Permanent
Salary USD Market Market
Source Stefanini
Showed 2021-10-25
Date 2021-10-24
Deadline 2021-12-22
Category Et cetera
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Deskside Technician II

Virginia, Arlington, 22202 Arlington USA

Vacancy expired!

Due to the necessity of frequent face-to-face interactions with our end-users, only candidates who are fully compliant with the COVID-19 vaccination will be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request

Support IT equipment in large corporate environmentDesktop/laptop tech supportWindows 7/10, Android, and iOS operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC/D Support - IT equipment Install/Move/Add/Change and DisposalMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate knowledge base articlesAbility to work on-call and other after-hours support needsVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned

Two years IT deskside support experience in an international environmentExperience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersAbility to follow directions of next level support teams when providing Smart Hands supportExcellent verbal and written communication skillsAbility to communicate technical information to nontechnical peopleHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesDeskside / desktop / end-user computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasksHigh school diploma (required)A+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six Sigma

Vacancy expired!

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