End User Technician job vacancy in Arlington, Virginia Apex Systems

Vacancy expired!

Job#: 1330650

Job Description: Apex is urgently hiring for an End User Support Technician for one of our Government Clients! If you are interested in the below position, please send your current resume to OR

End User Support Technician

Location: ONSITE in Arlington, VA

will be processed for DHS EOD before starting (1-4 month process)

Position Summary:

End User IT Support Technicians are responsible for providing mission critical IT in support of DHS's defense of the homeland. This position requires the highest level of customer service and technical proficiency. The candidate is responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. Sr. EUS technicians support and troubleshoot a variety of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements. This candidate will support unclassified equipment, some of which is in classified space. This position is full-time on-site.

Job Duties and Responsibilities:

Provides on-site technical support for hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.
Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date.
Reviews pending tickets daily, updating work details according to DSS ticket management procedures
Investigates and resolves all connectivity issues related to IT equipment
Performs daily checks with customers and their support staff
Self-motivated and proactive - able to work independently and identify opportunities and develop new ideas for efficiencies
Able to plan and prioritize workload to ensure objectives and tickets are achieved on time.

REQUIREMENTS:

Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 11), Microsoft Office products, and various Internet browsers to include Internet Explorer and Mozilla Firefox
Experience with patch management software (e.g., SCCM)
Experience installing, upgrading, and removing software
Experience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle
Ability to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software).
Advanced experience with Active Directory management & administration
Knowledgeable of Problem Management best practice and processes

Experience and Education Requirements:

Bachelor's degree and 6 years of relevant experience or equivalency (in absence of a BA, 6 years' experience can be substituted for a total of 12 years experience or an AA + 8 years)

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or . Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Vacancy expired!

ID	#49999905
State	Virginia
City	Arlington
Job type	Permanent
Salary	USD TBD TBD
Source	Apex Systems
Showed	2023-05-26
Date	2023-05-25
Deadline	2023-07-24
Category	Et cetera
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Job Details

End User Technician

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