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DatamanUSA is looking for
Help Desk Support for our direct client based in Arlington, VA. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details:Title: Help Desk SupportLocation: Arlington, VADuration: 6+ Months (Remote) Roles & Responsibilities: Handle calls from a wide array of individuals from blue-collar workers to elected officials Answering, validating, and triaging incoming phone-in Incidents and Requests from Internal Arlington County employees Processing, validating, and triaging email submitted Incidents and Request from Internal Arlington County employees Reviewing and validating ticket information on self-service ticket submissions Routing and escalating tickets to appropriate support teams Identifying and performing First Contact Resolution tickets Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of County standard computer systems, hardware, and software Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software Developing Knowledge Articles Offer instructions on configuration, setup, maintenance for County computer systems, hardware, and software. Following up on customer queries with T2 (in-depth technical support power user) and T3 (expert product and service support engineers, architects) teams. Providing support and follow-up for specifically assigned tasks. Basic Qualification: Must be a High School Graduate or equivalent CompTIA A+, Security + or Network + certification HDI Certification a Plus and ITIL Foundation a plusVacancy expired!