Vacancy expired!
Trigyn's direct client in Arlington VA, has long term requirement (12 months+) for Technical Support / Help Desk Analyst (REMOTE)
Description:The client is looking for Help Desk Analyst to respond to portal, phone, email submitted Incident and Request tickets for its Technical Services Center.Position responsibilities include, but are not limited to: Answer, validate and triage incoming phone-in Incidents and Requests from internal employees Process, validate and triage email submitted Incidents and Request from internal employees Review and validate ticket information on self-service ticket submissions Route and escalate tickets to appropriate support teams Identify and perform First Contact Resolution tickets Provide technical information/assistance on configuration, setup, maintenance and initial troubleshooting of client standard computer systems, hardware and software Provide best effort support for technical information/assistance on non-standard computer systems, hardware and software Develop and maintain Knowledge Articles Provide instructions on configuration, setup, maintenance for computer systems, hardware and software. Follow up on customer queries with T2 (in-depth technical support power user) and T3 (expert product and service support engineers, architects) teams Provide support and follow up for specifically assigned tasks.The department operates primarily Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices. Capabilities must include wireless and remote troubleshooting, superior customer service skills, excellent communications skills and recent Help Desk experience.Requirements: Must be a High School Graduate or equivalent Must have at least one of these Certifications- CompTIA A+, Security + or Network + certificationDesired: HDI Certification will be a plus ITIL Foundation will be a plus.For Immediate Response call 703-454-2948, or send your resume to RecruiterPS@Trigyn.comTRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.Vacancy expired!