Job Details

ID #3702810
State Virginia
City Arlington
Full-time
Salary USD TBD TBD
Source Phone2Action
Showed 2020-04-07
Date 2020-03-17
Deadline 2020-05-16
Category Nonprofit
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Customer Success Manager

Virginia, Arlington 00000 Arlington USA

Vacancy expired!

We are seeking a results-oriented grassroots advocacy/ government affairs professional to join our Customer Success team.

The Customer Success team works on the frontlines with clients by: providing strategic guidance regarding public policy campaigns, delivering results, increasing customer loyalty, retaining existing clients, and advocating for the client internally across all departments. We don’t just serve our clients, we love them. We give our Customer Success Managers the room to be creative, but also give them the support to succeed. In exchange, we expect a 100% results-oriented effort!

You Will:

  • Provide strategic guidance regarding advocacy and government affairs campaigns for clients.
  • Help customers create effective campaigns to achieve goals.
  • Lead every aspect of the post-sale relationship; onboarding, training, regular check-ins, ongoing support and renewal.
  • Analyze product adoption/utilization
  • Understand the client success metrics and consistently delivers on those metrics.
  • Build trusting relationships with clients and their associates at all levels.
  • Provide expert advice to clients on social media and digital ads.
  • Manage social media ads. Measure and deliver on what works.
  • Collaborate with other Phone2Action teams (Engineering, Product, Sales) to serve customers best.

We're Looking For:

  • Proven track record of success in the management of client accounts.
  • Ability to manage a portfolio of accounts large and small.
  • 2+ years of relevant experience in advocacy, campaigns or government or public affairs.
  • Experience implementing campaigns across various channels and identifying the most successful strategies.
  • Proven track record of success in the management of client accounts.
  • Ability to manage a portfolio of accounts large and small.
  • Able to operate effectively both independently and within a team.
  • Superb communication and interpersonal skills.
  • You enjoy the grind of election, advocacy, public policy or political campaigns
  • You are passionate about civic engagement
  • You are someone who finds satisfaction accomplishing difficult tasks
  • You are self-directed and driven
  • You are willing to go above and beyond to deliver results for customers
  • You are someone who takes initiative, is intellectually curious, and has a desire to learn

Pluses

  • Proficiency in the management of digital media ads

About Us:

Phone2Action is the nation’s leading platform for grassroots advocacy and public affairs. Our software is used by more than 700 of the world’s largest nonprofits, associations, and companies to create and run effective grassroots advocacy and engagement initiatives.

Company Benefits & Perks

  • PPO Health, dental and vision plan
  • 17 days paid time off
  • 8 paid holidays
  • 1 day paid time off for public service (volunteering for a local non-profit, working on a campaign, doing a service-trip in another country, etc.)
  • Up to 8 additional days off for meeting performance goals
  • Great office space full of amenities
  • A Smart-casual dress code
  • Teambuilding activities and lots of collaboration
  • A highly accountable culture with coaching and development to support personal and professional growth
  • An opportunity to meet and interact with leaders from government, organizations, and technology

Phone2Action is an Equal Opportunity Employer

Vacancy expired!

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