Vacancy expired!
In Visa Client Services, we use our deep expertise and thought leadership to proactively improve our clients’ success. We deliver world-class client experience through a simple, fast and always available service experience, ever time. We are inspired to delight our clients every day.We are seeking an experienced leader to provide strategic functional and technical leadership focused on delivering an integrated end to end Service Experience for Visa Direct. Clients include issuing and acquiring financial institutions, originators, third party processors and strategic partners. NA is the single largest region for Visa Direct and includes many of the largest global strategic clients. This role is a direct report to the Visa President, Head of New Flows Client Services, North America. The role requires close collaboration and partnership with other VPs and Sr. Directors in Product, Technology, Client Services, and other key stakeholder teams.Essential FunctionsLead the design, development, and execution of the Visa Direct Service Model and Operating Model for NA, proactively identify and execute opportunities to improve these models and objectively measure the effects of these efforts over timeDevelop a cohesive, high performing client services team oriented towards delightful client experiences by providing leadership, setting strategic direction, and applying working knowledge of Visa, Visa Direct and money movement more broadlyLead Client Services contributions in the product development life cycle, identifying key client requirements to maximize the adoption of the Visa Direct product and ensure efficient, scalable servicing within regionDefine implementation processes, tools, and support requirements for the roll-out of new Visa Direct use cases. Partner with regional team to ensure a seamless client experience monitoring service levels through each part of the client journey. Develop annual goals and priorities for the Visa Direct CS Service Experience teams through collaboration with the New Flows CS and key senior stakeholders across Product, Technology, and Client ServicesEnable Client Services teams to scale knowledge and client success by owning the end-to-end view of the Visa Direct change roadmap as well as contributing to initiatives such as our global training program and communications strategyIdentify, structure, and manage complex issues that arise in the region, partner with senior stakeholders in Product, Global Product, Client Services, and Technology to ensure any obstacles impacting the successful deployment and support of Visa Direct are addressed as a priorityThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Vacancy expired!