Vacancy expired!
DESCRIPTIONScope:Reporting to the Director of Voice & Video Operations, this role provides Operational support to our global users, for Voice and Video related services out of our Ashburn office. The successful candidate will work to deliver an outstanding customer experience working with our latest technologies that cover Live Event Support, Streaming, Video Conferecning, AV Enterprise Voice and calling. The candidate will collaborate with engineering, operations and development teams to ensure that the end user experience is exceptional. Eliminating repeat incidents and avoidable issues, while ensuring 100% uptime, with properly supported solutions. The desire is to evolve these resources to be able to provide engineering input, strategic guidance, architectural design and various other services.Primary Responsibilities include: Provide Operational support, setup and moderating of live events both virtually and locally in the Ashburn Virgina office and throughout North America when needed Plan, deploy and provide ongoing operations for the following products and services: MS Teams, MTR s, AppSpace digital signage, encoders, elementals and Cisco video conferencing endpoints. Assist in the production of webcast / video streaming and video conference global meetings, cultural events and training seminars. Occasionally perform break fix duties to replace broken conference room components such as microphones, switchers, monitors, codecs or room kits when needed. Help administer CUCM or MS Teams DID and dialplans for customers who have sofphones and physical phones Assist in the creation of design documents when needed, evaluate and test new and evolving technologies for performance and cost benefits Provide third level problem resolution support as necessary to achieve or exceed voice/video network and system service level commitments. In addition, provide limited second tier technical support that may require periodic 24X7 immediate response times. Build and maintain relationships with global teams and third parties with regard to deployment or support issues. Provide technical consultancy to operations, engineering team members and end users to ensure problem resolution is achieved in the shortest possible timeframe. Work in Service now to address team tickets, action and close them out within agreed resolution times Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts and maintain system security for voice and video systems. Provide basic project coordination for in-house projects to ensure they adhere to company policy, are completed on time and within budget, meet the deliverables of the project while following change control procedures. Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints.QualificationsMinimum 3 years experience in voice and video and AV technologies, which can be a combination of experience in the telecommunications / network engineering and equivalent professionally qualified education and experience such as Associates or Bachelor s Degree in Computer Science or other technology field. Microsoft & Cisco certifications are highly desirable. Experience working with and setting up MS Teams, Zoom and Webex events Experience in running large auditorium style broadcast events working with AV equipment, troubleshooting signal flows, and live system operations Experience and understanding of video editing tools, compositors and graphics packages such as Adobe Premiere, Photoshop, vMix and After Effects Experience working with digital signage systems using solutions like AppSpace. Good understanding of streaming media workflows, CDN connectivity and media distribution for live and on-demand content both within an enterprise network and externaly A conceptual understanding of basic routing/switching/QOS, firewalls and its potential impact on voice, video and web streaming network environments. Good understanding of live event workflow with AV switches and routers Strong process orientation and proven planning, organizational and problem solving skills. Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills. Experience in the following: Cisco VOIP (CUCM), Cisco video endpoints, Cisco video bridging infrastructure, and Cisco TelePresence. AV technologies and Web streaming solutions (such as VBrick) experience are preferred Ability to explain technical information to non-technical users. Staying calm under pressure. Experience leading technology deployments on moderately complex cross regional projects, including planning, documentation, and implementation. Demonstrated ability to systematically troubleshoot problems in complex voice and video environments. Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.
Vacancy expired!