Vacancy expired!
University of Virginia Facilities Management is seeking a Help Desk Specialist to provide assistance to end users relating to computer hardware/software, smartphone/tablet support, and/or networking problems. The incumbent will work with technical staff or vendors to solve problems and provide excellent customer service to Facilities Management employees. This is a non-exempt level benefited position.
Duties Include:- Provide technical support to the University community to resolve first and second tier desktop software, hardware and communications issues in an efficient and timely manner.
- Accurately document request history.
- Triage and route advanced second and third tier requests to the appropriate technical personnel.
- Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
- Perform system upgrades and new system deployments when needed.
- Provide basic application and system training for users.
- Assist in the development of standard operating procedures and customer service guidelines.
- May assist with hardware and software evaluation.
- Follow proper procedures related to secure computing, account maintenance and purchasing.
- Maintain accurate documentation to support these efforts.
- In addition to the above job responsibilities, other duties may be assigned.
The University of Virginia requires compliance with the Health System policy OCH-002 for this position and the new employee will need to provide proof of a COVID vaccination. The selected candidate will also pass a criminal background check and health screen.Minimum Requirements:An Associate's degree with an additional two years of professional IT related working experience, or a High School diploma with an additional four years of professional IT related working experience.At least one year of experience installing, repairing, and troubleshooting microcomputers with Windows devices is required.Preferred- Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline. Relevant experience may be considered in lieu of a degree.
- Some experience with Windows 10 and Microsoft Office Suite 2019 and 0365; as well as experience with iOS smartphones is highly preferred.
Anticipated Hiring Range: $50,000 - $60,000 commensurate with education and experience.Physical Demands: Facilities Management has an active environment that requires our technicians to walk or drive to various locations across UVA grounds.Process for External Applicants: Please apply through Workday, and search for R0029172.' Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).Process for Internal UVA Applicants: Please apply through your Workday Home page, search Find Jobs, and search for requisition 'R0029172.' Complete an application online and attach a cover letter, CV/resume, and contact information for three references (name, email address, telephone number, and address).Please note that multiple documents can be uploaded in the box used for CV/Resume. Applications that do not contain all of the required documents will not receive full consideration.The University will perform background checks on all new hires prior to employment. This position will also require an Education Verification. (FSAKA)For questions regarding the application process please contact Michele Jarman, Academic Recruiter at emj2us@virginia.edu.COVID Vaccination RequirementThe University of Virginia expects all current and new employees (UVA Health System and Academic), to be vaccinated against COVID-19.If hired to work within the University Health System, you will be required to provide proof of vaccination or be willing to receive the vaccination. Employees may request a medical or religious exemption from vaccination.If hired to work on the Academic side of the University, excluding the School of Medicine, School of Nursing, UPG, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testing. Employees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on UVA Grounds (including the Medical Center) even intermittently, then they are required to be tested for COVID-19 once per week on an indefinite basis and follow masking mandates.NOTE: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how the vaccination and testing requirements will apply to you at your work location, see the UVA New Hire Vaccination Requirements webpage.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The selected candidate will be required to complete a background check at time of offer per University Policy.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. Vacancy expired!
