Vacancy expired!
The University of Virginia Darden School of Business seeks a Service Desk Technician to provide consultative and technical support services to faculty, staff and students to ensure timely problem resolution, system/data access and optimal system performance. The Service Desk technician will provide application, operating system, computer hardware, network, and printing support to the clients at the school in a timely manner. This position reports to the Service Desk Manager. Occasional weekend and after-hours support required.
Specific duties and responsibilities:Darden Computing Service Desk- Support client requests in a timely manner via walk ups, email, chat, and phone in a timely manner with the goal of resolving all assigned requests within 4 hours.
- Provide excellent customer support to the faculty, staff and students of the University of Virginia Darden School of Business.
- Communicate complex technical information to novice computer users; diagnose and resolving common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools.
- Manage assigned tickets and seek assistance from the department supervisors as needed for assistance or escalation.
- Follow established procedures for inventory accountability and control.
- Create and edit PowerShell scripts to facilitate the automatic installation of software and apply configuration settings.
- Collaborate with other personnel and departments as needed.
- Work with technology vendors to attain warranty parts and repairs.
- Use established imaging technology to ensure that all builds conform to established guidelines.
- Communicate complex technical information to novice computer users; diagnose and resolving common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools.
- Provide basic application and system training for users.
- Regularly work toward specific team goals and assist clients in achieving their teams' goals.
- Onsite support of the Rosslyn campus Faculty, Staff, and Students several times a year.
- Other duties as assigned.
- Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline and at least one year of experience. Relevant experience may be considered in lieu of a degree.
- Possess thorough knowledge of information technology concepts and terminology; desktop OS and supported software applications; network fundamentals; IP protocol and fundamental troubleshooting techniques.
- A+ or Microsoft MCSA certification preferred.
- Experience with PowerShell scripting.
- Experience with Microsoft intune technologies or equivalent.
- Strong technical and troubleshooting skills.
- Strong customer service skills with the ability to communicate with all levels of computer expertise.
- Ability to prioritize shifting projects and initiatives in a fast- paced environment.
- Excellent written and verbal communication skills.
- Demonstrated organizational and presentation skills.
- Strong coaching/teaching skills.
- Experience working in an academic environment preferred.
Vacancy expired!