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Job Details

ID #20070482
State Virginia
City Charlottesville
Job type Permanent
Salary USD TBD TBD
Source University of Virginia
Showed 2021-09-22
Date 2021-09-21
Deadline 2021-11-19
Category Internet engineering
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Technical Support Associate, School of Law

Virginia, Charlottesville, 22902 Charlottesville USA

Vacancy expired!

The University of Virginia School of Law seeks a Technical Support Associate to join the Law Information Technology (Law IT) team. The primary responsibility of the Technical Support Associate will be to provide support for audio-visual technology systems and equipment in the Law Schools classrooms, event spaces, and conference rooms. The Technical Support Associate will also help staff the Law IT service desk and provide first-tier support to faculty, staff, and students. In all cases, the expectation is that support will be provided in a timely, responsive, and courteous manner.

Work will include, but is not limited to:
  • Ensure that audio-visual technology systems and equipment in classrooms, events spaces, and conference rooms are operational and up to date. Provide in-person support to faculty, staff, students, and guests using these systems and equipment. Respond to and resolve requests for assistance in a timely and helpful manner.
  • As needed, support LawIT personnel with programming and maintenance of audio-visual technology systems and equipment.
  • Help staff the LawIT service desk team and provide in-person and remote support to faculty, staff, and students experiencing hardware, software, cloud-based computing, and systems access issues. Will be able solve routine problems without supervisory intervention and will work collaboratively with other Law IT professionals to help troubleshoot and resolve advanced support issues.
  • Clearly document support issues, and how they were resolved, in the Law IT service desk ticketing system.
  • Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
  • Follow proper policies and procedures related to secure computing, account maintenance, and procurement.
  • Assist Law IT personnel with research, evaluation, testing, and deployment of projects and services, including services that support and enhance classroom technology solutions; mobile, laptop, and desktop devices; cloud-based software and applications; and, LawIT help desk management.
  • Other duties as assigned.

Requirements: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline plus at least one year of experience required; relevant IT work experience will be considered in lieu of degree. Previous work experience in a university or school environment preferred.

The successful incumbent will be required to install, uninstall and move equipment frequently, which will require lifting such equipment. While performing the duties of this job, the employee is regularly required to lift up to 50 lbs., climb ladders and stairs in order to complete jobs. Repetitive motion will be required while performing duties.

The selected candidate will be required to complete a background check at time of offer per University Policy.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Vacancy expired!

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