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Job Details

ID #23798889
State Virginia
City Charlottesville
Job type Permanent
Salary USD TBD TBD
Source University of Virginia
Showed 2021-12-03
Date 2021-12-02
Deadline 2022-01-31
Category Internet engineering
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Technology Support Specialist

Virginia, Charlottesville, 22902 Charlottesville USA

Vacancy expired!

The Technology Support Specialist provides technical support to staff in Housing & Residence Life to ensure timely problem resolution, system/data access and optimal system performance. This represents a user community of approximately 35 full-time staff and 350 student staff.

Under the supervision of the Associate Director of IT Operations, the position is responsible for the setup, maintenance, troubleshooting, and timely resolution of problems related to desktop and laptop computers, mobile devices, printers, digital signs, conference rooms and other audio-visual equipment, and all associated software systems.

Position Responsibilities
  • Technical Support:
    • Provide technical support through the department's Help Desk to resolve common desktop support, network, security, and standard University applications issues in an efficient and timely manner.
    • Accurately configure, test, install, deploy, and upgrade Windows and MacOS computers, printers, and mobile devices.
    • Provide high quality customer service and training through courteous and professional communication and consistent follow-up.
    • Maintain strong working relationships within the department and with IT professionals in other departments.
  • Projects and Maintenance:
    • Execute projects to replace, upgrade, or improve current technology.
    • Accurately configure, test, install, deploy, and upgrade computers, printers, mobile devices, digital signs, and audio-visual equipment.
    • Proactively identify potential problems through regular inspections and preventative maintenance on equipment and supplies.
    • Diagnose and make minor hardware repairs, or coordinate work through outside service providers.
    • Purchase equipment and supplies as requested.
  • Reporting, Documentation, and Records:
    • Accurately document technical support request history.
    • Monitor logs and verify that operating system, application, and security updates are applied on schedule. Perform malware and sensitive data scans.
    • Document and update procedures and guidelines in the department's knowledge base.
    • Maintain accurate inventories of hardware and software assets and spare parts.
    • Coordinate storage and disposal of surplus equipment.
  • Other Duties:
    • As an "LSP" (Local Support Partner), serve as a liaison with the University's Information Technology Services department.
    • This position is responsible for other special projects and duties as assigned.

Knowledge, skills, and abilities needed:

  • Excellent customer service skills, including ability to work with a diverse customer base and to communicate tactfully with users of varying technical abilities
  • In-depth knowledge of hardware and software technologies used in the university environment, including common office applications and Windows, Mac OS, and iOS platforms
  • Working knowledge of current information technology concepts and terminology, computer security best practices, and network environments
  • Proven troubleshooting skills and the ability to diagnose and resolve complex software, hardware, printing, audio-visual, and network issues
  • Demonstrated ability to work effectively as part of a team and to make appropriate independent decisions and recommendations
  • Advanced verbal and written communication skills, including ability to clearly document processes and to communicate complex technical information to novice computer users
  • High attention to detail, and ability to organize tasks to meet deadlines under time pressure
  • Willingness and ability to master new systems, technologies, and processes quickly
Minimum Requirements:
  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related discipline. Relevant experience may be considered in lieu of a degree.
  • At least 1 year of work experience in technical support in a complex business environment (3 years preferred).
  • Current and valid U.S. driver's license

Physical Demands:
  • The position requires seated work using a computer. Employee will be required to lift various weights, climb ladders and stairs in order to complete jobs.

The successful candidate will pass a background check. PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs," and search for 'Technology Support Specialist.' Complete an application online and attach a cover letter, resume, and contact information for three references (name, email address, telephone number, address). PROCESS FOR EXTERNAL UVA APPLICANTS: Please visit UVA job board https://uva.wd1.myworkdayjobs.com/UVAJobs, search for Requisition R0028878, complete the application and attach a cover letter, resume, and contact information for three references (name, email address, telephone number, address). Please note that multiple documents can be uploaded in the "Resume" box. Applications that do not contain all of the required documents will not receive full consideration. For information regarding the position or the application process, please contact Michele Jarman at

COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption. Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

The selected candidate will be required to complete a background check at time of offer per University Policy.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Vacancy expired!

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