Vacancy expired!
The University of Virginia School of Law seeks a Classroom Support Technician to join the Law Information Technology (Law IT) team. The Classroom Support Technician provides excellent, courteous customer support for the technology in classroom and event spaces within the Law School. The Classroom Support Technician will also support the services of the Law IT Service Desk. Law IT is a service-oriented team that provides and supports technological resources that help further excellence in teaching, learning, research, administration, and service at the Law School.
The primary responsibility of the Classroom Support Technician will be to provide support for audio-visual technology systems and equipment in the Law School's classrooms, event spaces, and conference rooms. The Classroom Support Technician will also help staff the Law IT service desk and provide first-tier support to faculty, staff, and students. In all cases, the expectation is that support will be provided in a timely, responsive, and courteous manner. Specific duties of this position include: - Ensure that audio-visual technology systems and equipment in classrooms, events spaces, and conference rooms are operational and up to date. Provide in-person support to faculty, staff, students, and guests using these systems and equipment. Respond to and resolve requests for assistance in a timely and helpful manner.
- As needed, support LawIT personnel with programming and maintenance of audio-visual technology systems and equipment.
- Help staff the LawIT service desk team and provide in-person and remote support to faculty, staff, and students experiencing hardware, software, cloud-based computing, and systems access issues. Will be able solve routine problems without supervisory intervention and will work collaboratively with other Law IT professionals to help troubleshoot and resolve advanced support issues.
- Clearly document support issues, and how they were resolved, in the Law IT service desk ticketing system.
- Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
- Follow proper policies and procedures related to secure computing, account maintenance, and procurement.
- Assist Law IT personnel with research, evaluation, testing, and deployment of projects and services, including services that support and enhance classroom technology solutions; mobile, laptop, and desktop devices; cloud-based software and applications; and, LawIT help desk management.
- Other duties as assigned.
Required Education and Experience:- High School degree or equivalent.
- At least one year of experience. Relevant IT work experience will be considered in lieu of degree.
- Ability to provide IT support to end users for a broad array of IT services, and to communicate at the appropriate technical level.
Preferred Qualifications:- Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline.
- Previous work experience in a university or school environment.
Classroom Support Technicians will be required to install, uninstall and move equipment frequently, which will require lifting such equipment. While performing the duties of this job, the employee is regularly required to lift up to 50 lbs., climb ladders and stairs in order to complete jobs. Repetitive motion will be required while performing duties.This position requires most work to be performed in person at the Law School, with the opportunity to perform a limited amount of work remotely in accordance with Law School policy.This is a full-time University Operational and Administrative Staff position with benefits .The University will perform background checks on all new hires prior to employment.To Apply:Apply online at search for requisition 'R0046502'. Internal applicants must apply through their UVA Workday profile. Complete the application, and upload the following:- Cover letter
- CV/resume
- Names and contact information for three professional references. References will not be contacted without prior notice to the candidate.
Please note that ALL REQUESTED documents MUST be uploaded in the resume submission field, and you can combine documents into one PDF. Applications that do not have all the required documents will not receive full consideration.Questions regarding the position should be directed to Jason Bayers, Help Desk Manager, at . Questions regarding the application process should be directed to Bill Crane, Senior Technical Recruiter Consistently recognized as one of the top law schools in the country, the University of Virginia School of Law takes pride in its commitment to excellence and service and the in-person experience. The School of Law is an active and vibrant community that fosters collegiality among students, faculty, and staff.The Law School is located in Charlottesville, VA, a college town setting with natural beauty and significant historical relevance in the foothills of the Blue Ridge Mountains. Charlottesville is a wonderful place to live with an extraordinary quality of life, often ranked among the best places to live in the United States.For more information about UVA and the Charlottesville community please see and .COVID Vaccination Requirement and GuidelinesPlease visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA. The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The selected candidate will be required to complete a background check at time of offer per University Policy.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. Vacancy expired!
