Job Details

ID #49859344
State Virginia
City Charlottesville
Job type Permanent
Salary USD TBD TBD
Source University of Virginia
Showed 2023-05-04
Date 2023-05-03
Deadline 2023-07-02
Category Et cetera
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Client Support Advocate

Virginia, Charlottesville, 22902 Charlottesville USA

Vacancy expired!

The Darden School of Business seeks a Client Support Advocate (CSA) to join its Client Technical Services team. This position provides technical support for the Darden Staff. The CSA analyzes, defines tests, troubleshoots, and implements hardware and software technologies for units supported by the Information Technology department. The CSA will support desktop, network, and shared server services and will provide support for client based software systems and provide management of computer inventory. This position is located in-person in Charlottesville, VA and will require occasional support outside of normal business hours including some weekend and evening support along with travel to our Northern Virginia location.

Specific duties and responsibilities :
  • Analyzes, defines tests, troubleshoots, and implements hardware and software technologies for units supported by the Information Technology department.
  • Supports desktop, network, and shared server services and will provide support for client based software systems and provide management of computer inventory.
  • Collaborates with other CSA's to cover all areas during peak time.Attends team meeting to prioritize group responsibilities.
  • Works closely with helpdesk to obtain departmental goals
  • Safeguards information system assets by identifying and solving potential and actual security problems.
  • Recognizes problems by identifying abnormalities; reporting violations.
  • Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
  • Maintains quality service by following organization standards.

Professional experience and education:
  • High School degree or equivalent required. Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline preferred.
  • At least three years of experience. Relevant experience may be considered in lieu of a degree.
  • Expert level ability in the installation and support of the most common business applications.
  • Ability to work independently and manage complex projects.
  • Demonstrates outstanding communication skills.
  • Ability to work independently and as part of a team.
  • Demonstrated ability to interact with diverse internal and external constituents in a professional and collegial manner.
  • Ability to interpret and implement policies and procedures, use initiative and judgment in problem solving, and work proactively to anticipate and meet departmental needs.
  • Strong understanding of security principles, concepts and best operating procedures.
  • Ability to adapt quickly to changing needs, situations, and people.
  • Knowledge of Acrobat Pro, Adobe Flash, MS Windows 10, MS Office 2016, MS Exchange, MS SharePoint, Mac OSX , Skype for Business, MS OneDrive, MS OneNote, MS Active directory.
  • Experience in higher education, supporting faculty, staff and students strongly preferred.
  • Preferred computer applications include KACE Administration, JAMF, Carbon Black, Office 365, learning management, secure network installation, telephony/ACD, vendor and asset management, Crystal Ball, SPSS, SAS, Amazon Web Services, StratSim.

To Apply:

Apply online at search for requisition R0047432. Internal applicants must apply through their UVA Workday profile. Complete the application, and upload the following Required materials:
  • Resume
  • Contact information for three professional references (name, email address and telephone number).

Please note that you MUST upload ALL REQUIRED DOCUMENTS into the CV/Resume box, into which multiple documents can be uploaded. Applications that do not contain all of the required documents will not receive full consideration .

This position will remain open until filled.

Questions regarding the application process should be directed to Jon Freeman, Academic Recruiter, at

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

The selected candidate will be required to complete a background check at time of offer per University Policy.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Vacancy expired!

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