Vacancy expired!
Facilities Management's Technology & Innovation team is seeking a highly motivated IT Systems Support Engineer, Associate to provide daily support of enterprise systems and processes. The incumbent will develop a comprehensive understanding of FM's mission and lines of business and serve as a Tier 2 support resource . They will resolve routine problems, escalate to subject matter experts as needed, and provide patterns for process improvement opportunities. Additionally, they will participate in testing, user training, data reporting/analytics, and other project level activities.
This position is primarily an on-site position.Responsibilities:- Develop a comprehensive understanding of FM's portfolio of enterprise systems and integrations
- Monitor system support logs and reports
- Respond to customer-initiated interactions such as submitted tickets, phone calls, and emails
- Identify, track, and coordinate system bugs and feature requests
- Coordinate resolution with relevant team members
- Participating in testing and debugging of enterprise systems
- Plan, organizing, and conduct user training
- Develop and maintaining system and business process documentation
- Participate in high-level development activities such as data reporting and analytics; workflow development; and Enterprise system configuration, automation and integration
- Identify potential process improvements
- Learn and utilize basic project management concepts and skills including planning, tracking, effective communication
- High School diploma required, Associate's degree in Information Systems Technology or related discipline strongly preferred
- At least one year of experience in technical support in a customer facing role strongly preferred
- Must be highly self-motivated
- Must possess excellent written and verbal communication skills and will be highly effective at engaging with customers and diverse stakeholders throughout the organization
- Must have excellent critical thinking and problem-solving skills
- Minimum hiring salary of $55,000. Actual hiring salary based on qualifications of selected candidate
- TO APPLY:
- Complete an application online and attach:
- • CV/Resume
- • Cover Letter detailing your interest in this position and highlighting knowledge, skills, abilities, and experiences
- INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs", and search for "R0047048".
- EXTERNAL APPLICANTS: Please visit UVA job board , and search for "R0047048"
- Please note that you MUST upload ALL documents into the CV/Resume box.
- For questions about the application process please contact Bill Crane , Senior Academic Recruiter,
Vacancy expired!