Vacancy expired!
The UVA School of Data Science is looking for a motivated IT Technical Analyst to join our team to help handle IT operations and front-office computing support.
The School of Data Science - guided by common goals seeks to further discovery, share knowledge,and make a positive impact on society through collaborative, open, and responsible data science research and education. With both standard computing as well as a focus on research and data analysis, and high performance computing, the school will position the university and our community to play a national and international leadership role in the global digital future. While this position offers exciting opportunities for growth in these areas, knowledge of these areas is not a requirement for this position.The Technical Analyst is an important member of our IT support team, working directly with faculty, staff, and students. This position will:- Research and diagnose common desktop support, network, security, and standard University applications needs across Windows and MacOS desktop environments, tablets, and phones.
- Provide administration, implementation and oversight for Office365 based school wide collaborative space (including but not limited to: file and document repository, workflow management, calendar sharing, chat, video conferencing, school wide groups and communication tools)
- Assist with departmental planning and purchasing new computers with a provided PTAO
- Setting up computers including peripherals
- Installing SDS software and upgrades
- Updating non-Microsoft software upon request
- Assisting with hardware and software asset management and reporting
- Performing computer troubleshooting and support
- Work with outside companies to repair computers under warranty
- Performing group printer troubleshooting and support
- Surplusing and disposing of computers
- In-person or remote support for users who are in a University or University Foundation building
- Support for remote or travelling users with remote support tools (users should plug in to a wired network at UVA at least once every six months to avoid Active Directory and log in issues)
- A Bachelors Degree and 3 years relevant experience OR equivalent combination of education, experience, and training
- Demonstrated ability to work well with people and in a support role
- Desire to learn and apply new knowledge, amidst a solid customer service mindset
- 5 or more years of experience in IT and technical analyst support.
- Knowledge of UVA and collaborative applications (MS O365, Teams, Sharepoint, ServiceNow, Netbadge/authentication, Zoom, Collab, SIS, etc.)
Vacancy expired!