Vacancy expired!
UVA Information Technology Services (ITS) is seeking a Classroom Support Technician. The Classroom Support Technician installs, maintains, and supports technology-enhanced classrooms at the University of Virginia; making it possible for UVA to serve the Commonwealth of Virginia, the nation, and the world by developing responsible citizen leaders and professionals; advancing, preserving, and disseminating knowledge. Technicians provide audio, video, computer, and other control hardware and software support; ensuring that university and department equipment remains functional for professors and students alike both virtually and in person. Experience working independently and using sound judgment in decision-making under pressure is required as is demonstrated experience working within a framework of standards and guidelines.
Duties/Responsibilities Include:- Assists faculty, staff, and other end users with technology installed in classrooms.
- Troubleshoot networked, commercial audio, and video systems.
- Install and configure audio and video equipment in classrooms including projectors, computers, and Crestron equipment, with the engineers guidance.
- Interpreting and wiring diagrams to terminate audio/video cables.
- Update/upgrade firmware/software on devices and computers, per instructions.
- Manage audio and video equipment using Crestron software tools.
- Effectively communicate and collaborate in Microsoft Teams.
- Performs other duties as assigned.
- High school diploma and 3 years of relevant experience providing customer support that includes some experience with IT and/or AV related support.
- Demonstrated customer service skills
- Ability to be on-site in Charlottesville, VA (no opportunity for remote work).
- Occasional working on ladders, or scaffolding, up to 12 feet tall.
- Working with low voltage electrical power.
- Lifting of equipment weighing up to 50lbs.
- Frequent walking to accomplish tasks requiring the ability to walk up to 2-4 miles in an 8-hour shift.
Vacancy expired!