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UVA Information Technology Services (ITS) has an exciting opportunity to join our team as the Director of Customer Communications and Outreach (CCO). This important and influential role requires a strategic mindset around communications and marketing and an eagerness to collaborate with ITS colleagues and others around UVA. This role involves understanding the many services we provide to the University, the ability to translate complex concepts into straightforward terms, and an unwavering commitment to a positive user experience. We are looking for someone who can manage and inspire a team, deploy resources in a thoughtful way, and values input. Someone who is constantly curious, appreciates collaboration, understands stakeholder management, and can motivate others through changes. The goal of the Customer Communications and Outreach team is to disseminate information about ITS services and major projects and initiatives in support of a positive user experience.
ITS at UVA is a phenomenal place to lead, grow, and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we get to do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We embrace a commitment to diversity, equity, and inclusion. ITS values work-life balance and provides flexible work location options where possible. Please see additional information about joining our team.Working as part of our management team, this position interacts with ITS senior leaders, directors, and our Project Management Office. It reports to the AVP for User Experience and Engagement and is responsible for:- Communicating and promoting the 100+ services that ITS provides to the University.
- Developing communication plans, stakeholder analyses, web pages, and FAQs for major ITS projects.
- Supporting organizational change management by helping UVA community members embrace and adopt technology-related changes introduced by new projects, products, and services.
- Creating and maintaining an overall strategic communications plan for ITS.
- Maintaining our web site by continually evolving our site content, design, and user interface through analysis of statistics, usability testing, and feedback from users.
- Matching services to appropriate audiences and making the information about those services concise and understandable.
- Engaging with our users through outreach opportunities including focus groups, usability activities, surveys, and special events.
- Collecting user feedback and advocating for them at every opportunity.
- Designing and producing promotional and informational materials including annual reports, pamphlets, signage, and T-shirts.
- Creating and evolving ITS artwork, graphics, and logos and ensuring its alignment with UVA branding.
- Managing a team of communicators and a user experience specialist including performance management and professional development.
- Tracking how resources are allocated to services and projects.
- Managing a budget.
Required Qualifications:- High School Diploma and at least 5 years of experience OR a Bachelor's degree and three years of experience.
- Previous management experience
- Experience managing web sites
Preferred Qualifications:- 6 or more years of experience in communications, public relations
- Experience developing and reporting on marketing analytics
- Prosci Change Management certification
Anticipated hiring range: $105,000-125,000Benefits Include: The choice between 3 different health plans; vision and dental insurance; life insurance; benefits savings accounts; starting with 22 days of paid time off a year in addition to 12 or more paid holidays; 8 weeks of paid parental leave; short term disability; up to $4,360 after your first year for combined use of tuition toward a degree-seeking program or up to $2,000 for professional development including classes, certification training and conferences; and more!The selected applicant will be required to complete a background check prior to their first day of employment per university policy.TO APPLY:Complete an application online and attach:- Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences
- Resume or CV
PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs", and search for "R0029945". PROCESS FOR EXTERNAL APPLICANTS: Please visit UVA job board: https://uva.wd1.myworkdayjobs.com/UVAJobs and search for "R0029945" Review of applicants will begin November 1, 2021 and the position will remain open until filled.Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. For questions about the application process, please contact Rhiannon O'Coin, Senior Academic Recruiter, or Hiring Manager, Dave Strite, For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com/ COVID Vaccination RequirementDue to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements. If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption. Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage. The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The selected candidate will be required to complete a background check at time of offer per University Policy.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. Vacancy expired!
