Job Details

ID #20106757
State Virginia
City Charlottesville
Job type Permanent
Salary USD TBD TBD
Source University of Virginia
Showed 2021-09-23
Date 2021-09-22
Deadline 2021-11-20
Category Systems/networking
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IT Help Desk Specialist (Staff Wage)

Virginia, Charlottesville, 22902 Charlottesville USA

Vacancy expired!

The Department of Facilities Management is seeking an IT specialist that will work with existing team members to support Facilities Management's fleet of PC's and mobile devices. The IT Specialist will provide technical support to the Facilities Management community to resolve first and second-tier desktop software, hardware, and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third-tier requests to the appropriate technical personnel. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

Other duties include:

Perform system upgrades and new system deployments when needed.

Provide basic application and system training for users. Assist in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation.

Follow proper procedures related to secure computing, account maintenance, and purchasing.

Maintain accurate documentation to support these efforts.

In addition to the above job responsibilities, other duties may be assigned.

This is a wage position which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029

To apply, please submit an application online through Workday at https://uva.wd1.myworkdayjobs.com/UVAJobs and attach a current CV/Resume and Cover Letter. Search on requisition number: R0027271.

Questions related to the application process may be directed to Keith Johnson, HR Specialist at fkj2t@virginia.edu.

The University will perform background checks on all new hires prior to employment. (SPAKA)

MINIMUM REQUIREMENTS

Education: High School Diploma or Equivalent required and some level of training in the IT field.

Experience: 0-3 Years of relevant experience Licensure: None

PHYSICAL DEMANDS This is not a sedentary job, it involves extensive use of desktop computers and mobile devices. The job requires walking and driving to various locations across UVa grounds.

COVID Vaccination Requirement

The University of Virginia expects all current and new employees (UVA Health System and Academic), to be vaccinated against COVID-19.

If hired to work within the University Health System, you will be required to provide proof of vaccination or be willing to receive the vaccination. Employees may request a medical or religious exemption from vaccination.

If hired to work on the Academic side of the University, excluding the School of Medicine, School of Nursing, UPG, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testing. Employees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on UVA Grounds (including the Medical Center) even intermittently, then they are required to be tested for COVID-19 once per week on an indefinite basis and follow masking mandates.

NOTE: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how the vaccination and testing requirements will apply to you at your work location, see the UVA New Hire Vaccination Requirements webpage.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

The selected candidate will be required to complete a background check at time of offer per University Policy.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Vacancy expired!

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