Vacancy expired!
Serveas the first line of support for Health System IT customers resolving a wide range of issues and inquiries relating to PCs printers peripherals operating systems software and departmental and institutional systems. Process incoming requests and calls from internal and external customers as well as Leadership.
- Resolves inquiries PC printer and clinical/departmental system issues within the Medical Center.
- Ensures a follow-up of 95% of all assisted calls are answered within 24 hours of receipt.
- System outages are communicated to all designated customers and leadership affected using established procedures.
- Troubleshoots Issues and Workflow: Problems and issues are detected in a timely manner Proficient in troubleshooting techniques Documentation issues are identified and potential solutions offered in a timely and concise manner
- Proactively escalate unresolved problems to the appropriate group or leadership member.
- Identify effective and efficient process improvement solutions and opportunities Innovative solutions are produced by working cooperatively with others both internal and external to HIT.
- Participation in internal and external committees and work groups are conducted in a professional manner.
- In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: $19.62 - $31.38 HourlyMINIMUM REQUIREMENTSEducation: High School Degree or Post High School Tech TrainingExperience: 3 years relevant experience. Relevant experience may be considered in lieu of a degree.License: None requiredPHYSICAL DEMANDSJob requires sitting for prolonged periods. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.COVID Vaccination RequirementThe University of Virginia expects all current and new employees (UVA Health System and Academic), to be vaccinated against COVID-19.If hired to work within the University Health System, you will be required to provide proof of vaccination or be willing to receive the vaccination. Employees may request a medical or religious exemption from vaccination.If hired to work on the Academic side of the University, excluding the School of Medicine, School of Nursing, UPG, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testing. Employees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on UVA Grounds (including the Medical Center) even intermittently, then they are required to be tested for COVID-19 once per week on an indefinite basis and follow masking mandates.NOTE: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how the vaccination and testing requirements will apply to you at your work location, see the UVA New Hire Vaccination Requirements webpage.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. The selected candidate will be required to complete a background check at time of offer per University Policy.The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physicians Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. Vacancy expired!
